Encore Talent Solutions · 18 hours ago
Information Technology Field Technician
Cincinnati, OH
Full-time
Onsite
New Grad, Entry LevelEncore Talent Solutions is seeking an IT Field Services Technician who will provide on-site technical support and maintenance to clients. The role involves diagnosing IT-related issues, installing and configuring systems, and ensuring effective operation of technology infrastructure.
Staffing & Recruiting
Hiring Manager
Jake Hinkle
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality
Operating System Support: Provide support for various operating systems (e.g., Windows, macOS, Linux) and assist users with software installation and troubleshooting
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion
Qualification
Required
Strong technical skills
Problem-solving abilities
Excellent communication
Customer-focused mindset
Ability to adapt to different IT environments and technologies
Prolonged periods sitting at a desk and working on computer
Occasional walking between facilities
Occasional lifting, pushing, pulling up to 15 lbs
Company
Encore Talent Solutions
The more you’ve been looking for.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase