TicketManager · 17 hours ago
Software Support Engineer
Calabasas, CA
Full-time
Onsite
Mid Level
$100K/yr - $115K/yr
3+ years expTicketManager is an enterprise platform that helps companies manage and track live event tickets and hospitality. The Software Support Engineer will develop and maintain web-based applications, respond to user inquiries, and participate in product ideation and development discussions.
ComputerSaaSSoftware
Responsibilities
Develop and maintain web-based application on AWS, using Node.js, PHP, and Java
REST API development on our External and Internal APIs
Respond to requests and questions about how our application works, including verification and debugging for features and functionality
Work through the entire web application development life cycle right from requirements to delivery and post launch support
Tackle a wide variety of coding problems throughout the stack, including learning new languages and design patterns
Keep abreast of new trends and best practices in web development
Need to work in office; be available during regular hours as well as off-hours availability depending on project needs
Qualification
Required
Bachelor's Degree Required, MS in Computer Science Engineering, MIS or relevant field is preferred
3+ years of frontend and backend application development experience
In depth knowledge of Node.js
Advanced experience with MySQL or similar relational databases
Hands-on experience with SQL schema design, and Design Patterns desirable
Hands-on experience using Git, Github, or other similar source code version control systems
Experience with AWS, GCP, or Azure
Experience using GenAI tools such as Cursor, Copilot for coding and writing test code
An understanding of JavaScript fundamentals including DOM manipulation
Creative and efficient problem solver
Excellent interpersonal, organizational, verbal, and written communication skills with the ability to explain complex technical topics to management and non-technical audiences
Preferred
Preferred knowledge of the following: Angular, Elasticsearch/OpenSearch, Single-page Application patterns and techniques
Experience with one of the following is a plus, but not required: Object-oriented PHP with Symfony or similar PHP Frameworks, Salesforce(.com) Development, Java
Benefits
401(k) Company Match
Medical, Dental, Vision & Chiropractic
Unlimited PTO
Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
Company
TicketManager
TicketManager is Where Tickets Mean Business.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
PJC
2015-11-05Series B· $14.5M
2014-06-19Series A· $3M
2010-10-27Series A· $2.5M
Leadership Team
Tony Knopp
Chief Executive Officer & Co-Founder
Jen-Ban Ho
CTO
Company data provided by crunchbase