Miracle-Ear, Inc. · 12 hours ago
Front Desk Receptionist/Office Assistant
Jackson, MI
Full-time
Onsite
New Grad, Entry LevelMiracle-Ear is a growing company looking to add top talent to their team. The Front Desk Receptionist/Office Assistant will be the first contact for patients, providing exceptional customer service and managing appointment scheduling and patient flow.
Health Care
Responsibilities
Be the first contact for patients who call, come in to the clinic, or inquire about services. Will greet each patient and potential patient in a positive and professional manner
Recognize opportunities and ask appropriate needs-based questions to provide extraordinary customer service in order to create patient loyalty
Schedule and confirm appointments while coordinating with the Specialist's schedule according to guidelines
Ensure the smooth and efficient flow of patient care through the use of customer service skills and must be adept at word processing and database management skills
Check patients in and out, collect and record payments, track revenue and perform accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance contract information. Balance accounts daily and monthly
Demonstrate and sell assisted listening devices (ALDS), batteries and other specialty products as described
Perform minor hearing aid repairs as allowed by state law such as battery door and receiver checks. Clean tips, specula, etc
Participate in all marketing efforts to include outbound telemarketing phone calls to patients, compile physician packets, coordinate community lectures, mail recall letters, distribute patient comment cards, etc
Ensure the reception and waiting areas are well maintained
Qualification
Required
MUST travel to our Kalamazoo and 3 Rivers offices as well
Must be detail oriented and must demonstrate strong interpersonal communication skills, especially on the phone
High School Diploma
We are open to applicants from the following industries: customer service, office management, receptionist
Preferred
Telemarketing, prospecting and retail experience is preferred. Calls will be made to current patients and warm leads
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Company
Miracle-Ear, Inc.
A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art technology to remove the barriers of hearing loss.
Founded in 1948
501-1000 employees
H1B Sponsorship
Miracle-Ear, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-10Acquired
Leadership Team
Patrick Kochanowski, BS, ACA, BC-HIS
President and Founder KHIC, Inc.,
Recent News
2025-04-29
2024-04-08
Company data provided by crunchbase