Beacon Hill · 1 day ago
Customer Service Analyst-Dynamics 365
United States
Full-time
Remote
Mid Level
3+ years expBeacon Hill Technologies is a premier National Information Technology Staffing Group, and they are seeking a detail-oriented and customer-focused Customer Service Representative. This role involves providing high-quality support to customers and sales teams, managing service orders and requests, and utilizing Microsoft Dynamics 365 for effective customer interactions.
Staffing Agency
Responsibilities
Provide high-quality support over the phone to customers, internal sales teams, and field operation teams
Correspond with clients to obtain and verify information, ensuring all communications are clear and professional
Offer basic product knowledge and support to assist customers and partners in resolving their inquiries
Review and verify the accuracy of service orders and service requests
Execute assigned tasks in a timely and organized manner, while maintaining productivity in a remote setting
Utilize D365/Dynamics 365 for data entry, case management, and customer interactions
Qualification
Required
Minimum of 3 years of experience in customer service
Comfortable working remotely
Strong communication skills
Proficient in Microsoft Dynamics 365 (D365)
Ability to manage multiple tasks in a fast-paced environment
Benefits
Medical
Dental
Vision
Federal and state leave programs
Company
Beacon Hill
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
1001-5000 employees
H1B Sponsorship
Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (94)
2023 (76)
2022 (60)
2021 (77)
2020 (86)
Funding
Current Stage
Late StageLeadership Team
Amber Leslie
Executive Assistant to CEO
Amy Van Sicklin
Chief Culture Officer
Recent News
Company data provided by crunchbase