BALIN TECHNOLOGIES LLC · 8 hours ago
Senior Desktop Engineer
Boston, MA
Full-time
Hybrid
Senior Level
5+ years expBALIN TECHNOLOGIES LLC is seeking a Senior Desktop Engineer to manage and support desktop systems and infrastructure. The role requires strong technical expertise in desktop operating systems and involves collaborating with stakeholders to ensure optimal performance and security of desktop systems.
Computer Software
Responsibilities
The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm, to include GPO policies, and desktop compliance
This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting
The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users
Manage and maintain desktop operating systems and software applications
Deploy, configure, and troubleshoot desktop hardware and peripherals
Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management
Collaborate with internal teams to develop and enforce desktop security measures and policies
Provide technical support to end-users, addressing software and hardware-related inquiries and issues
Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware
Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems
Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience
Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions
Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions
This position requires hybrid on-site presence as an essential function of the role
Infrastructure Management:Designing and maintaining desktop operating systems (Windows 11, macOS) and endpoint management environments
System Deployment:Creating and managing system images, software packaging, and automated patch management using tools like SCCM, Intune, or Jamf
Advanced Troubleshooting:Serving as the final escalation point (Tier 3 support) for complex technical issues that Level 1 and 2 technicians cannot resolve
Security & Compliance:Developing and enforcing desktop security policies, including endpoint security and vulnerability management
Strategic Planning:Leading IT projects such as enterprise-wide OS migrations, hardware refreshes, and technology evaluations
Leadership:Mentoring junior IT staff and documenting standard operating procedures (SOPs)
Qualification
Required
Group Policy Management
SCCM
Intune
Azure
Active Directory
Desktop Support
Bachelors degree in Computer Science or Information Technology
5+ years of extensive experience
Scripting: PowerShell or Python for automating repetitive tasks
Deep knowledge of Windows 10/11 and macOS administration
CompTIA A+ certification
Microsoft Certified: Modern Desktop Administrator Associate certification
ITIL Foundation certification
Preferred
Healthcare industry knowledge
Interest in the application of technology to support a hospital environment
Exceptional communication skills
Attention to detail
Self-starter
Personable
Ability to quickly learn new technologies
Company
BALIN TECHNOLOGIES LLC
At Balin Technologies LLC, we are driven by innovation, excellence, and a deep commitment to helping businesses transform through technology.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase