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Cognizant · 17 hours ago

Deskside Support Engineer

Jersey City, NJ

Full-time

Onsite

Mid Level

$64K/yr - $73K/yr

4+ years exp

Cognizant is seeking a Deskside Support Engineer to provide expert support for Macintosh OS X and Windows systems. The role focuses on delivering high-quality technical solutions and desktop support to ensure user productivity in a dynamic office environment.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Provide expert support in Incident Management swiftly resolving issues to minimize downtime and impact

Manage Macintosh OS X and Windows systems ensuring optimal performance and Facilitate seamless solutions to enhance connectivity and communication across the organization

Deliver desktop support with a focus on onsite troubleshooting and problem-solving to ensure user productivity

Provide hands-on support for end-user devices including desktops, laptops, tablets, mobile phones, printers, docking stations, monitors, and associated peripherals

Perform troubleshooting, break-fix, and resolution of hardware, software, and connectivity issues through both physical (on-site) and supported remote modes

Support operating system-related activities, including OS updates, patches, upgrades, and general maintenance tasks to ensure device stability and compliance

Assist with system imaging, configuration, and deployment of new devices as part of hardware refresh programs, new joiners, or device replacements

Leverage approved desktop management tools and simple applications to efficiently diagnose issues, execute fixes, and perform routine engineering tasks

Coordinate with desktop engineering and other resolver groups for escalations, root cause analysis, and implementation of permanent fixes where required

Ensure adherence to defined service levels, security standards, and operational procedures while delivering a consistent end-user experience

Qualification

Macintosh OS X supportWindows systems supportIncident ManagementDesktop supportTroubleshootingUser productivityDevice stabilityService levels adherenceProblem-solving

Required

Minimum of 4 years of relevant experience with a focus on delivering high-quality technical solutions in a dynamic office environment

Expert support for Macintosh OS X and Windows systems

Provide expert support in Incident Management swiftly resolving issues to minimize downtime and impact

Manage Macintosh OS X and Windows systems ensuring optimal performance

Facilitate seamless solutions to enhance connectivity and communication across the organization