DLA Careers · 22 hours ago
IT Specialist (APPSW)
Greater Cleveland
Full-time
Onsite
Mid, Senior Level
$125K/yr - $162K/yr
5+ years expDLA Careers is seeking an IT Specialist to provide complex management advisory and technical services on the ServiceNow Enterprise Platform. The role involves ensuring compliance with specifications, providing technical expertise, and developing IT program policies and practices for the ServiceNow platform.
Military
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides complex management advisory and technical services on the ServiceNow Enterprise Platform and substantive IT applications software functions
...and modern practices residing on the ServiceNow Enterprise Platform to DoD manager and subject matter experts
Identifies and proposes solutions to the most significant, complex, and difficult DoD IT applications software and system interface issues supporting the ServiceNow Enterprise Platform
Monitors software development projects to ensure compliance with specifications; plans and coordinates the testing, installation, and implementation of ServiceNow software
Responsible for providing technical expertise and guidance for the DLA Enterprise Core Platform team implementing and sustaining the ServiceNow platform and individual use case development teams
Provide technical expertise and guidance into the design, development, testing, and deployment of projects and programs developing on the ServiceNow Enterprise Platform
Develops IT program policies, procedures, and practices for the ServiceNow Enterprise Platform, ensuring the agency is responsible, accountable, and in compliance with overarching directives and guidance
Identifies new ways to meet the mission of DLA and work within the strategic direction of the CIO and PEO on the ServiceNow Enterprise Platform
Provides technical expertise and guidance supporting decisions regarding assigned programs and devises methodologies, techniques,
...and synchronized approaches to identify and propose solutions to unprecedented, difficult management or programmatic problems
Provides visionary technical leadership and guidance to cross-functional teams, fostering a collaborative and high-performing work environment
Employs strong interpersonal and communication skills to motivate, inspire, and empower team members, while effectively managing conflict
...and driving team success in achieving Portfolio/Platform/ PEO objectives while delivering software solutions at a rapid pace
Report status of programs to leadership, including current activities, risks, issues, and opportunities impacting the ServiceNow Enterprise Platform
Qualification
Required
Must be a U.S. citizen
Tour of Duty: Set Schedule
Security Requirements: Non-Critical Sensitive, Secret Access
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service
Recruitment Incentives: Not Authorized
Bargaining Unit Status: No
Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities
Defense Acquisition Workforce position. Must complete DoD certification and other requirements
One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position
To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector
Provides overall technical direction and guidance for the development, acquisition, testing, systems integrations, product improvement and fielding of ServiceNow platform and programs
Provides expert technical guidance, based on knowledge of the automation platform industry, on the employment of automation platforms in DLA in the context of the agency business processes and has an expert knowledge/experience of integrating these platforms with all 'flavors' of AI assets
Develops IT program policies, procedures, and practices for systems ensuring DLA is responsible, accountable, and in compliance with overarching directives and guidance on ServiceNow platforms
Plans, directs, controls, and ensures the integration of enterprise activities for major functional and complex programs, including programs and applications for the ServiceNow Programs
Assures industry standards for ServiceNow are implemented for maximum effectiveness, efficiency, and success of assigned IT programs and IT sustainment
Experience leading and mentoring technical and non-technical program staff in support of the ServiceNow Programs
Understanding of how resources can be maximized to get the most return on investment for ServiceNow and all of the products and applications that operate within the platform
Experience working with the ServiceNow platform and more than two applications and products residing on the platform, understanding how applications on the platform interconnect to support a connected enterprise
Ability to conceptualize future interactions of all use cases on ServiceNow and be able to communicate how to maximize the investment of resources on the ServiceNow platform
Benefits
Health Insurance
Company
DLA Careers
Welcome to DLA Careers! Here we’ll highlight civilian job opportunities and the benefits of working at the Defense Logistics Agency (DLA).
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase