Vertiv · 14 hours ago
Site Support Specialist
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expVertiv is a company that provides critical digital infrastructure and continuity solutions. They are seeking a Site Support Specialist to provide customer onsite support for maintenance services, manage test equipment, and assist with project management and customer relations.
Data CenterInformation TechnologyIT InfrastructureTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Ensure seamless coordination of Vertiv Services execution and onsite operations with direct communication and daily Customer interface for overall service satisfaction and relationship
Coordinate planning and scheduling of all onsite Customer Engineers and Vendor Service Partners within the designated site, including preventative maintenance, remedial or emergency maintenance, warranty, batteries replacements, and start-up services
Onsite emergency service escalation and triage (in coordination with the CRC)
Manage all Services to ensure on time completion and contract compliance for all equipment onsite including (but not limited to) thermal, power, monitoring, and other Vertiv contracted equipment
Maintains a master schedule of all CE’s daily service activity/events on the Managers Board
Ensure quality oriented and timely PM completions, Start-ups, and all other service calls
Assist Customer Engineer with uploading Service Reports, adding customer notes, and updating customer/site info
Manage LVO and Vendor Partner Service Requests, job completion, reporting, and access
Prepare and maintain weekend work calendar/duty tech schedule as needed
Power District Operations Coordinators also assist scheduling of load banking (requirements, ordering, pickup & delivery) and test equipment
Ensure data integrity: maintain master equipment list and manage the site activation/cancellation activity for new and pending contracts
Provide Warranty Support: FCN/FDS/RCAR scheduling and reporting as required
Assist with Parts Management including ordering, storage, replenishment, shipping/receiving, and CE inventory
Provide physical tags to SP to attach to new equipment
Assist with onsite tasks including identifying and reporting “Good Catch” Safety concerns, manage lift rentals, refrigerant tracking/reporting
Other Duties as assigned
Qualification
Required
Associates degree or equivalent experience
3-5 years of experience
Excellent communication skills, both written and verbal
Excellent customer service skills
Detail-oriented
Proficient in MS Office
Ability to work and multi-task in a fast paced environment
Ability to use general office equipment
Ability to use a personal computer and job-related software
Company
Vertiv
Vertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
Starboard ValuePlatinum Equity
2022-10-20Post Ipo Equity
2020-02-10Post Ipo Equity· $1.24B
2020-02-10IPO
Leadership Team
Giordano Albertazzi
Chief Executive Officer
Peter Lambrecht
Vice President Sales EMEA
Recent News
2026-01-25
2026-01-23
The Motley Fool
2026-01-23
Company data provided by crunchbase