Incident IQ · 18 hours ago
Product Manager, Facilities
Atlanta Metro
Full-time
Onsite
Senior Level
5+ years expIncident IQ is a leading workflow management platform based in Atlanta, focused on improving K-12 district operations. The Product Manager for Facilities will lead a product turnaround, simplifying the user experience for maintenance technicians and custodians, and driving the product's Net Promoter Score (NPS) from 4 to 20+. This role involves defining a strategic vision for Facilities software that enhances usability and effectiveness.
Asset ManagementEducationEnterprise SoftwareFacility ManagementIT ManagementSoftware
Responsibilities
The 3-Year Vision: Move beyond "work orders". Construct a vision for Facilities that includes Preventative Maintenance, Asset Management, and Event Space Scheduling. Secure executive and company-wide buy-in
Radical Simplification: Our current product is too complex for the average custodian. You will lead the strategy to strip away complexity, utilizing "quiet" AI and automation to make the platform invisible and intuitive
ROI-Driven Proposals: You will not write user stories. You will write Epic Proposals. These must include customer research, data-backed problem validation, competitive analysis, and an ROI projection of 10x-1000x the investment
Facilities Domain Authority: Become the internal expert on K-12 Facilities operations, including maintenance workflows, compliance, preventative maintenance, asset lifecycle management, and event readiness. You will define Facilities requirements independently, not inherit them from IT or platform norms
Know the User: Get out of the building. Understand the Facilities persona deeply. How do they differ from IT? (e.g. Working in basements, mechanical rooms, outdoors, wearing gloves, intermittent connectivity, shared devices, multilingual teams. They minimize and dread the time they spend in front of a device)
Mobile Strategy: You will champion the mobile experience. It cannot be a secondary thought; for Facilities, mobile is the primary interface
Establish the Loop: Build and drive the Facilities Leadership Advisory Group. Turn our customers into partners to validate your roadmap
Design for Zero Training: Assume Facilities users will not attend training, read documentation, or tolerate configuration. If the product requires explanation, it is failing
Identify, validate, and prioritize Facilities-specific use cases that are not currently addressed by our product
Explicitly challenge assumptions inherited from IT workflows (e.g. approvals, categorization depth, reporting). Translate Facilities problems into outcome-driven product bets, not feature checklists
NPS Growth: Your primary metric is moving Facilities NPS from 4 to 20+
Facilities-Led Differentiation: Identify and build features that specialized competitors cannot match, leveraging our platform’s integration capabilities
Sales Enablement: Arm our sales team with a narrative that wins. You define the positioning that makes IIQ the only logical choice for K-12 Facilities
Qualification
Required
5+ years of Product Management experience, preferably in Field Service Management (FSM), CMMS, or Facilities SaaS
Mobile-First Mindset: Proven experience managing mobile products for non-desk workers
Financial Acumen: Ability to build an ROI case. You must be comfortable justifying why we should build X over Y using data, not opinion
Turnaround Experience: A track record of taking a low-performing product or feature set and revitalizing it through user-centric design
Experience working with Product Owners: You must be comfortable handing off the 'how' to the technical teams while you focus on the 'what.'
Demonstrated experience building or rebuilding products for non-desk, field-based or operational users (Facilities, Maintenance, Logistics, Construction, Utilities, etc.)
Preferred
Exposure to K-12, public sector, or budget-constrained environments is a plus
Benefits
Medical
Dental
Vision
Life insurance
401k match
Paid-time off (PTO)
Company
Incident IQ
Incident IQ transforms the way school districts provide and manage services, including ITSM, ITAM and myriad digital workflows for K-12.
201-500 employees
H1B Sponsorship
Incident IQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Cove Hill PartnersJMI Equity
2024-02-08Private Equity
2021-08-26Private Equity
Leadership Team
Robert Todd Collins
Chief Executive Officer
J
Jason Martin
CTO
Recent News
2025-04-02
GlobeNewswire News Room
2025-01-06
Company data provided by crunchbase