Coleman Institute for Addiction Medicine · 9 hours ago
Intake & Admissions Coordinator
Richmond, VA
Full-time
Onsite
New Grad, Entry LevelThe Coleman Institute for Addiction Medicine is dedicated to providing care for individuals seeking addiction treatment. The Intake & Admissions Coordinator serves as a primary point of contact for potential and current patients, providing information about treatment services, verifying insurance benefits, and coordinating the admissions process.
Addiction TreatmentEducationHealth CareMedical
Responsibilities
Answer incoming calls and other forms of communication, responding to inquiries from potential patients, current patients, and their loved ones compassionately and professionally
Provide clear and accurate information about The Coleman Institute’s nationwide network of addiction treatment services
Explain treatment options and associated costs in a transparent and supportive way
Verify insurance benefits and eligibility, and communicate coverage details to patients
Collect treatment deposits in accordance with established financial and billing policies
Coordinate the clinical screening and intake process in collaboration with clinical staff
Schedule admissions and appointments while ensuring all required intake steps are completed
Accurately document calls, screenings, and patient interactions in internal systems
Maintain strict confidentiality and handle all patient information in compliance with HIPAA
Assist with administrative and operational tasks
Qualification
Required
Experience verifying insurance benefits and discussing coverage, treatment costs, and payment expectations
Strong verbal and written communication skills, with the ability to handle sensitive conversations professionally and compassionately
Ability to manage a high volume of calls and inquiries
Strong organizational and time-management skills with close attention to accuracy and detail
Comfort using digital intake tools, online forms, call tracking software, and Microsoft Office
Ability to maintain confidentiality and comply with HIPAA and organizational policies
Reliable, professional, and able to work collaboratively across multiple locations and teams
Preferred
Associate's or bachelor's degree in healthcare administration, psychology, social services, or a related field
Previous experience in admissions, intake coordination, healthcare administration, or customer service within a healthcare or behavioral health setting
Company
Coleman Institute for Addiction Medicine
Champions in the fight against #addiction. Innovators in #addictiontreatment. Strong believers in second chances.
Founded in 1998
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-01-23Acquired
Leadership Team
Andrew Blake
Executive Vice President & Chief Operating Officer
Jennifer Pius
Director of Clinical Services
Company data provided by crunchbase