Call Center Representative jobs in United States
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Rockland Trust · 22 hours ago

Call Center Representative

positionMassachusetts, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$19/hr - $21/hr

Rockland Trust is committed to building relationships through excellent service, and they are seeking a Call Center Representative to engage customers across various banking services. The role involves handling customer calls, providing solutions, and supporting community outreach efforts.

Payments
check
H1B Sponsor Likelynote
Hiring Manager
Eliana O'Brien
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Responsibilities

Handle a high volume of inbound and outbound customer calls professionally and courteously
Listen to customer needs and provide clear, accurate information and solutions
Process transactions correctly and confirm details with callers to ensure mutual understanding
Resolve basic issues on the first call and escalate complex matters as needed
Accurately document interactions and follow call scripts, quality standards, and company policies
Use available resources and communication skills to prevent escalations
Identify opportunities to grow customer relationships through referrals
Complete all training requirements on time and suggest process improvements to CIC management
Serve as a peer coach for new hires when qualified
Report system issues promptly and maintain performance metrics (call quality, attendance, productivity)
Maintain a positive and patient attitude in all situations
Perform other duties as assigned by CIC management

Qualification

Customer service experienceBasic banking knowledgeMicrosoft Office proficiencyCommunication skillsProblem-solving skillsOrganizational skillsSales experienceTime management skills

Required

High School diploma required
Good communication, problem-solving, and organizational/time management skills required
Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

Preferred

4-year college degree or equivalent work experience preferred
Basic understanding of banking or finance
Prior customer service experience preferred
Prior sales experience a plus

Benefits

Competitive compensation with performance incentive awards
Health Insurance
Dental Insurance
A 401K and DC Plan for your retirement
LTD & Life Insurance
Day Care Reimbursement
Tuition Assistance for graduate and undergraduate programs
An award-winning Wellness program
And much more!

Company

Rockland Trust

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Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
dateFounded in 1907
location
Waltham, Massachusetts, USA
people-size1001-5000 employees
web-link
http://www.rocklandtrust.com

H1B Sponsorship

Rockland Trust has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (1)
2022 (3)
2021 (2)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
unknown
1986-05-23IPO

Leadership Team

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Jeffrey Tengel
Chief Executive Officer
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Edward Jankowski
Chief Technology and Operations Officer
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