Spring Health · 22 hours ago
Operations Compliance Specialist
United States
Full-time
Remote
Mid Level
$41.03/hr - $47.18/hr
4+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Operations Compliance Specialist will manage audit deliverables and compliance workstreams, ensuring audits and complaint-related activities stay on track while collaborating with cross-functional teams to support regulatory readiness.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Support internal and external audits by helping coordinate documentation, timelines, and follow up items
Own day to day execution of assigned audit and monitoring workstreams within established processes, including documentation, tracking, prioritization, and issue escalation
Collaborate with cross functional partners to gather information and support compliance reviews
Maintain organized, audit ready records for assigned activities, observations, and follow up actions, ensuring accuracy and completeness prior to senior review
Monitor daily, weekly, and monthly quality and oversight reports to ensure regulatory and internal deadlines are met, evaluate trends and risks, and determine when escalation is required
Identify process gaps and share observations and recommendations with senior team members to support quality, regulatory, and operational improvements
Other duties as assigned
Independently manages assigned audit deliverables, documentation coordination, and follow ups to help ensure audits stay on track
Tracks audit findings, prioritizes follow up actions across competing deadlines, and escalates delays or risks as needed
Maintains organized, audit ready records and ensures trackers are consistently updated
Collaborates with internal teams to gather information and clarify requirements
Shares insights and feedback to support training and process improvements led by senior team members
Qualification
Required
Bachelor's degree or equivalent experience
4+ years of cross functional experience in a high growth startup and or healthcare systems
Exceptional written, verbal, and listening communication skills
You have a working understanding of grievance and appeals regulations and how they are applied in practice
Proven ability to build effective relationships across teams as a self starter
Ability to manage multiple priorities and perform well under pressure
Strong analytical, organizational, and attention to detail skills
Demonstrated ability to contribute innovative solutions to complex problems with input from multiple stakeholders
A member > team > individual mindset
A collaborative, humble approach with a sense of levity and fulfillment from shared success
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase