Renovo Financial · 10 hours ago
Quality Specialist
Tampa, FL
Full-time
Hybrid
Entry Level
1+ years expRenovo Financial is a rapidly growing Chicago-based private lender serving real estate investors. The Quality Specialist will maintain customer satisfaction and improve operational efficiency by identifying areas for improvement and implementing remediations while collaborating with various teams to develop and enforce quality processes and procedures.
BankingFinancial ServicesReal Estate
Responsibilities
Review data entered in the servicing system for data integrity
Perform regular audits of servicing processes to identify areas for improvement
Maintain detailed records of findings, issues identified, and actions taken
Provide ongoing support and guidance to ensure consistent adherence to quality standards
Develop and maintain policies, procedures, and job aids related to mortgage servicing
Follow up and resolve problems or issues with little to no direction from Supervisor
Have a thorough understanding of processes to be proactive rather than reactive
The ability to accept feedback to ensure a positive outcome
Communicate with Manager your goals, objectives, and key results to foster alignment and team focus
Work special projects as needed
Qualification
Required
High School Diploma or equivalent
1+ years of related work experience in Quality Assurance
1-2 years of mortgage servicing experience
Excellent organizational abilities and time management skills
Effective communication skills, both written and spoken
Strong writing skills with the ability to create clear and concise policies, procedures, and job aids
Excellent analytical and problem-solving skills
Attention to detail and a commitment to delivering high-quality results
Willingness to adapt and change with a fast-growing company
Proficiency in Microsoft Office is required
Preferred
Experience with Salesforce is a plus
Benefits
401k plan with employer matching
Paid time off
Observance of company paid holidays
Medical, dental, vision benefits for employees and their dependents
Voluntary benefit offerings (life insurance and short-term disability)
Pre-tax FSA
Commuter and dependent care benefits
Maternity/paternity
Hybrid work schedule
And more.
Company
Renovo Financial
Renovo is the premier provider of financial and strategic support for real estate investors
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$75M2016-05-16Debt Financing· $25M
2015-03-16Debt Financing· $50M
Leadership Team
Kevin Werner
CEO
Daniel Rosen
Co-founder / Head of Lending
Recent News
2026-01-22
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2025-08-18
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Company data provided by crunchbase