Cognizant · 13 hours ago
Production Support Lead - Salesforce (Onsite)
Hartford, CT
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $128K/yr
8+ years expCognizant is seeking an experienced Production Support Lead for Salesforce to manage Level 2 and Level 3 support for multiple Salesforce instances. The role involves ensuring timely resolution of production support tickets and collaborating with stakeholders to maintain system stability and performance.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Manage and resolve L2/L3 production support tickets for Salesforce instances within SLA timelines
Perform production checkouts and ensure smooth system operations
Provide on-call and weekend support as part of a 24x7 support model
Create and maintain reports and dashboards for key stakeholders
Collaborate with cross-functional teams to troubleshoot and resolve issues effectively
Qualification
Required
8 + years of relevant work experience
Strong understanding of Service Cloud, Health Cloud, and Sales Cloud
Prior experience with Salesforce integrations
Proficiency in Salesforce configuration, Flows, Lightning Web Components (LWC), and Aura components
Ability to create reports and dashboards for business stakeholders
Excellent problem-solving and communication skills
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Hindu Business Line
2026-01-24
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase