Alma · 14 hours ago
Senior Manager, Community
United States
Full-time
Remote
Senior Level
$140K/yr - $160K/yr
5+ years expAlma is on a mission to simplify access to high-quality, affordable mental health care. As the leader of the Community function, you will define the vision and strategy for community engagement, leading a high-performing team to ensure impactful interactions that align with business objectives.
Health CareMedicalMental HealthWellness
Responsibilities
Define and own the vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact
Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI
Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change
Drive cross-functional programs and initiatives by translating community insights into influence at the executive level, shaping product, marketing, and company strategy
Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency
Manage the community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes
Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem
Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies
Qualification
Required
5+ years of experience in community management, marketing, or customer success, including at least 2 years leading a team
A strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends
A strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI
Lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum
Excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes
Tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency
Bring an owner's mindset, taking full accountability for community health, program success, and the development of the people on your team
A clear, compelling communicator and skilled negotiator, trusted to manage high-stakes external relationships and long-term strategic partnerships
Benefits
We’re a remote-first company
Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
401K plan (ADP)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Aetna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
12 paid holidays and 1 Alma Give Back Day
Flexible PTO
Company
Alma
Alma is a membership-based network for mental health care providers.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$220.5MKey Investors
Thoma BravoInsight PartnersTusk Venture Partners
2022-08-25Series D· $130M
2021-08-31Series C· $50M
2021-02-02Series B· $28M
Leadership Team
Harry Ritter
Founder and CEO
K
Kate Mellor
Chief Commercial Officer
Recent News
Twin Cities Business
2026-01-23
2025-12-04
2025-11-07
Company data provided by crunchbase