OpenTrack · 10 hours ago
Solutions Engineer
United States
Full-time
Remote
Mid Level
3+ years expOpenTrack is tackling the fragmented data and workflows of the trillion dollar logistics industry. They are seeking a qualified candidate to join their team as a Solutions Engineer, responsible for designing and delivering tailored solutions that address clients' supply chain challenges.
LogisticsSaaSShippingSoftware
Responsibilities
Partner closely with Sales and Product teams throughout the sales cycle and customer lifecycle to design and deliver tailored OpenTrack solutions that address clients supply chain challenges
Design and present compelling product demos, proofs of concept, and solution architectures that clearly demonstrate the value of the OpenTrack platform
Serve as a trusted technical advisor to customers, helping them understand how OpenTrack integrates into their existing technology stack and operations
Support customer onboarding and implementations and guide customers through technical setup, integrations, and best practices
Translate customer feedback and technical requirements into actionable insights for Technical teams
Identify opportunities to expand platform usage by recommending additional features, integrations, or use cases that align with customer goals
Assist in troubleshooting technical issues and removing blockers to ensure a smooth and successful customer experience
Stay current on OpenTrack product capabilities, industry trends, and emerging technologies to continuously improve solution design and customer outcomes
Qualification
Required
3-6 years of experience in a Solutions Engineer, Sales Engineer, Implementation Engineer, Technical Consultant, or similar client-facing technical role, preferably in B2B SaaS or supply chain/logistics technology
Strong technical aptitude with the ability to understand APIs, data integrations, workflows, and platform architecture (hands-on coding not required, but technical fluency is)
Comfortable using AI tools and prompts. Enjoy experimenting with AI to improve workflows, demos, analysis, and client outcomes
Client centered mindset with a passion for solving complex business problems through technology
Ability to translate customer business challenges and operational requirements into technical solutions using OpenTrack
Curious and eager to understand how supply chains, logistics operations, and data systems work
Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
High attention to detail, particularly when working with data, configurations, integrations, and client requirements
Strong business acumen and the ability to understand the financial and operational impact of technical solutions
Experience working cross-functionally with Sales, Account Management, Product, and Engineering teams
Company
OpenTrack
OpenTrack is a comprehensive freight visibility platform for the world's largest logistics companies.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2019-07-12Seed
Leadership Team
Kevin Valsi
Co Founder, CEO
Company data provided by crunchbase