Community Action Services and Food Bank · 1 day ago
Front Desk Intake Specialist
Provo, UT
Full-time
Onsite
Entry Level
$19.25/hr - $19.25/hr
1+ years expCommunity Action Services and Food Bank (CASFB) is dedicated to fostering self-reliance for individuals, families, and the community. The Front Desk Intake Specialist serves as the first point of contact for clients and visitors, providing a welcoming, respectful, and professional experience while conducting intake assessments and directing individuals to appropriate programs and services.
CharityFinancial ServicesNon ProfitPublic Relations
Responsibilities
Greets clients, visitors, volunteers, and staff in a courteous and professional manner, creating a positive first impression
Conducts client intakes to assess needs, gather required information, and identify appropriate services
Problem-solves with clients regarding household situations and service eligibility
Provides accurate information and referrals to internal programs and external community resources to support long-term stability
Ensures client confidentiality and treats all individuals with dignity and respect
Maintains accurate and timely client records, including data entry into required systems
Ensures all documentation is completed thoroughly and in compliance with program requirements
Works collaboratively with the Office Manager and team members to support efficient daily operations
Completes and submits required documentation (timesheets, mileage, reports, etc.) in a timely manner
Maintains a clean, organized, and welcoming front desk, lobby, and work areas
Attends required staff meetings, trainings, and professional development opportunities
Qualification
Required
High school diploma or equivalent required
Strong commitment to honesty, integrity, and maintaining confidentiality
Ability to conduct effective client interviews and assess needs using sound judgment and problem-solving skills
Knowledge of, or ability to learn, issues impacting low-income populations and diverse communities
Excellent verbal and written communication skills
Strong customer service skills with the ability to remain calm and professional in high-pressure or stressful situations
Ability to work effectively with individuals from a wide range of backgrounds and lived experiences
Basic computer proficiency, including data entry and use of office software
Ability to work independently while also functioning as a collaborative team member
Dependable, self-motivated, organized, and able to manage multiple tasks
Ability to meet program performance measures and deadlines
Knowledge of community resources or ability to quickly develop this knowledge
Fluency in English and Spanish is required
Preferred
One year of experience in customer service, administrative support, human services, or a related field preferred; a combination of education and experience may be considered on a year-for-year basis
Company
Community Action Services and Food Bank
Community Action Services and Food Bank (CASFB) has been fostering self-reliance in individuals, families, and the community since 1967.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Moon
Chief Financial Officer
Jessica Miller
Chief Impact Officer
Company data provided by crunchbase