Planned Parenthood Northern California · 1 day ago
Senior System Administrator - Concord, CA
Concord Administration Office, Concord, CA, US
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $130K/yr
10+ years expPlanned Parenthood Northern California (PPNorCal) is seeking a Senior Systems Administrator in their Concord Administrative Office. This role is responsible for the health, maintenance, monitoring, and upgrading of all Windows servers and networking devices, providing Tier 3 support and managing various systems and applications to meet organizational needs.
Hospital & Health Care
Responsibilities
Manage server administration and maintenance, including the hardware and applications such as MS Exchange / o365, Teams, MS SQL Server, SharePoint, Desktop Central Mange Engine suite, and Citrix XenApp / XenDesktop environments
Thorough understanding of intricacies involved with managing an Active Directory infrastructure including digital certificates (PKI), DHCP, DNS, GPO, and secure protocols including SSL/TLS
Thorough experience with managing and administering Dell Apex storage systems supporting VMware Hosts and XenDesktop Instances
Manage and monitor Anti-Virus servers and clients – must possess the ability to independently identify/ resolve issues
Support and administer remote data center replication services and infrastructure
Manage and administer network infrastructure including troubleshooting installation problems on Cisco, Dell, Meraki, switches, firewalls, and routers
Define and document best practices and support procedures
Mentor and cross-train team members on existing and new technology
Develop and implement project plans, risk assessments, and contingency plans
Work in conjunction with Sr. Management on maintaining our Disaster Recovery /Business Continuity plans
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruption
Dell enclosure and blades; VMware server hosts and guests as well as VCenter and Citrix Netscaler Gateways
Manage data backup and recovery/disaster recovery preparedness
Coordinate with and facilitate affiliate consultants in their efforts to configure systems and resolve server configuration issues
Install and deploy new software releases, system upgrades, and patches, and conduct software conversions and audits regularly using Desktop Central’s Manage Engine
Responsible for advanced network printer setup and troubleshooting
Provide an advanced level of support and troubleshooting for end-user issues as well as assist with first-level calls as needed
Resolve software incompatibility problems and/or engage vendors as needed
Provide a leadership role in tracking software/hardware licensing compliance
Troubleshoot or assume ownership of escalated and more complex Helpdesk tickets, resolve complex issues promptly and independently, and share solutions with the IT team
Assist and mentor PC Support Technicians and contractors as applicable
Resolve 3rd party technical support issues
Participate in and support the Diversity, Equity, and Inclusion philosophy at PPNorCal
Qualification
Required
B.S. in Computer Science (or a related field)
ten or more years of experience in IT-related support roles (including prior experience as a Senior Systems Engineer) in an enterprise environment
Strong understanding and solid comprehension and experience managing infrastructures that must include Citrix XenDesktop and XenApp, VMware, VMware VCenter, Active Directory, Group Policies, Windows 2016, 2019, and 2022 Server and Windows 10 / 11, Exchange 2019
Advanced knowledge of TCP/IP and TCP/IP troubleshooting including BGP and other routing protocols
Ten years or greater prior work experience as a senior-level systems engineer is required
Excellent diagnostic and troubleshooting skills (identify, research, and resolve technical problems)
Ability to communicate well with management, users, and vendors, both orally and in writing
Excellent customer service skills
Ability to prioritize and multi-task, meet deadlines and meet the established Service Level Agreement for IT support
Ability to travel to various PPNorCal facilities
Must have reliable automobile transportation and a valid California Driver's License and insurance
Preferred
Office 365 preferred
Citrix certifications, Microsoft Certifications, and Meraki certifications are a plus
Prior experience in health care, preferably in a clinical setting preferred
Knowledge and comprehension of HIPAA and Information Security related processes necessary
Active participation in the advancement of PPNorCal's Diversity, Equity, and Inclusion commitment
Benefits
100% employer-paid medical insurance for full-time employees
75% coverage for dependent children
25% coverage for spouses/domestic partners
Dental and vision insurance
Employer-paid life and long-term disability coverage
Earned time off (ETO) and paid sick time accrued based on hours worked
A 403(b) retirement plan with up to 4% employer match after 12 months
10 paid holidays plus 2 floating holidays each year
Company
Planned Parenthood Northern California
Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status or any other irrelevant dimension of diversity.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gilda Gonzales
President and CEO
Sara Kennedy, MD, MPH
Chief Operating Officer
Company data provided by crunchbase