BMO · 2 days ago
Bilingual Account Specialist (Remote)
United States
Full-time
Remote
Entry Level
$36K/yr - $54K/yr
1+ years expBMO is a leading financial organization committed to creating lasting, positive change for customers and communities. The Bilingual Account Specialist role focuses on providing exceptional customer service and managing collections-related sales and service activities to meet customer needs.
BankingCrowdfundingFinanceFinancial Services
Responsibilities
Delivers exceptional customer service that builds trust through expertise, responsive service and support
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager
Develops and maintains long-term, profitable relationships and expands share of wallet
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts
Handles incoming calls in an informed, professional, and efficient manner
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met
Integrates marketing promotions and programs into customer conversations as appropriate
Analyzes data and information to provide insights and recommendations
Manages all transactions related to customer calls or refers to appropriate internal business groups
Escalates complex or unresolved customer situations to managers as required
Completes required documentation to ensure customer’s requests are accurately processed
Organizes work information to ensure accuracy and completeness
Collaborates in efficient functioning of collections life cycle
Delivers exceptional customer service that builds trust through expertise, responsive service and support
Follows documented policies and procedures to execute transactions, activities and processes
Keeps abreast of needs of the Collections departments
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner
Maintains the confidentiality of customer and Bank information
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services
Completes complex & diverse tasks within given rules/limits
Analyzes issues and determines next steps; escalates as required
Broader work or accountabilities may be assigned as needed
Qualification
Required
Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience
Able to work a flexible shift schedule, including daytime and extended hours, with availability Monday–Friday between 7:00 a.m.–11:00 p.m., Saturdays 8:00 a.m.–6:00 p.m., and Sundays 1:00 p.m.–8:00 p.m. (EST)
Available to start on March 4th
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
Knowledge of BMO products and services
Knowledge of competitive marketplace and trends in product offerings
Basic specialized knowledge
Verbal & written communication skills - Good
Organization skills - Good
Collaboration & team skills - Good
Analytical and problem solving skills - Good
Bilingual (English, French) - Good
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.54B2025-10-23Post Ipo Debt· $142.91M
2025-02-26Post Ipo Debt· $871.76M
2024-07-09Post Ipo Debt· $750M
Leadership Team
David Casper
U.S. Chief Executive Officer
Azam Dawood
Head Of Sourcing
Recent News
2026-01-20
MarketScreener
2026-01-06
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