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TIAA · 9 hours ago

Client Intel Unit Analyst

positionCharlotte, NC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$28.13/hr - $31.59/hr
date0+ years exp

TIAA is a market-leading retirement company that has been delivering secure retirement solutions for over 100 years. The Client Intel Unit Analyst supports the monitoring of customer financial accounts for potential fraud and addresses fraud concerns reported by clients and associates, providing first level review and investigation actions to mitigate threats of fraud.

FinanceFinancial ServicesLife Insurance
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts
Documents investigation actions and mitigation actions
Researches customer claims and gathers evidence regarding potential fraud activity
Provides control feedback to continually improve efficacy. Works with customers to verify account activity

Qualification

Customer EngagementData-Based Decision MakingDetail-OrientedPrioritizes EffectivelyStory TellingTIAA Products/Services AcumenAdaptabilityCollaborationStrategic Thinking

Required

No Experience Required
SRC Indicator: NRF
Physical Requirements: Sedentary Work
Adaptability
Collaboration
Customer Engagement
Data-Based Decision Making
Detail-Oriented
Prioritizes Effectively
Story Telling
Strategic Thinking
TIAA Products/Services Acumen

Preferred

University (Degree) Preferred

Benefits

Comprehensive Total Rewards package
Superior retirement program
Highly competitive health, wellness and work life offerings

Company

TIAA

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Glassdoor3.9
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TIAA is a financial services company that specializes in providing retirement plans, IRAs, mutual funds, and life insurance.
dateFounded in 1918
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.tiaa.org

H1B Sponsorship

TIAA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (10)

Funding

Current Stage
Late Stage

Leadership Team

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Roger Ferguson
Former President and CEO
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Thasunda Duckett
President & CEO
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Recent News

PR Newswire
TIAA to Deliver An Estimated $38 Million in Annual Savings to Account Owners participating in the Kansas 529 Program
2026-01-22
PR Newswire
Mobile App Investments Pay Off as Fidelity Leads for Third Consecutive Year in Retirement Plan Digital Experience
2026-01-22
PR Newswire
TIAA Launches Industry-first, Flexible, Premium Multi-year Guaranteed Annuity: TIAA MyChoice MYGA
2026-01-20
Company data provided by crunchbase