UCLA Health · 13 hours ago
Associate Director of Medicare Sales (On-Site)
Los Angeles, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$128K/yr - $298K/yr
8+ years expUCLA Health is seeking an Associate Director of Medicare Sales to lead strategic direction for Medicare Advantage sales growth across all distribution channels. The role involves managing a comprehensive sales organization and ensuring compliance with CMS regulatory standards while developing sales strategies and coaching sales teams.
Hospital & Health Care
Responsibilities
Develop and execute multi-channel sales strategy aligned with organizational growth targets and CMS regulatory standards
Lead and coach team of Sales Managers, Supervisors, and sales staff on Medicare product knowledge, sales techniques, and compliance
Ensure 100% CMS compliance across all distribution channels and delegated entities with zero critical audit findings
Manage FMO partnerships and agency distribution channels (5 Delegated Entities and downlines) with strategic relationship oversight
Develop and execute Physician engagement initiatives to drive referrals and Medicare market share growth
Partner with Operations and Compliance on CRM configuration, lead pipeline, and sales forecasting
Qualification
Required
Bachelor's degree and/or equivalent experience/training
8 or more years of progressively responsible operations, call center management, and healthcare administration experience in leadership roles
Applies advanced knowledge of Medicare Advantage and MAPD regulatory frameworks
Utilizes strong operational management skills to improve workflow efficiency and service levels
Experience managing call center operations and CMS test call requirements
Proficient in Salesforce and CRM-enabled workflow optimization
Expert-level knowledge of operations, call center management, and sales operations
Deep knowledge and understanding of Medicare Advantage, CMS compliance requirements, regulatory oversight, and audit processes
Excellent written and verbal communication skills; strong planning, organizational, and conceptual skills
Demonstrated experience overseeing delegated entity compliance and CMS monitoring
Ability to lead teams through performance coaching, development planning, and accountability structures
Knowledgable of regulatory compliance to ensure audit readiness and documentation accuracy
Preferred
Call center or customer service leadership experience
Healthcare or insurance industry experience with CMS audit experience
Health and life insurance license (must obtain within 60 days of hire)
Company
UCLA Health
For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alexis Sexton
Chief Financial Officer, Semel Institute
Andrew Titus
Chief Financial Officer - Department of Family Medicine
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