Availity · 1 week ago
Chief of Staff, Customer Success (Remote)
United States
Full-time
Remote
Lead/Staff, Director/Executive
3+ years expAvaility is a pioneering healthcare technology company focused on delivering revenue cycle and related business solutions. The Chief of Staff will support the Chief Customer Officer in driving customer-centric excellence and leading cross-functional initiatives to enhance customer satisfaction and retention.
FitnessHealth CareHospital
No H1B
Responsibilities
Driving cross-functional initiatives that improve customer satisfaction, strengthen net revenue retention, and elevate customer engagement
Turning the CCO’s strategic priorities into clear action plans with defined owners, timelines, and measurable results
Leading programs to improve NPS and manage the Customer Success rhythm of the business
Coordinating, standardizing, and operationalizing QBRs to ensure high-impact customer conversations that drive value and growth
Serving as the CCO’s delegate in key governance and operational committees, ensuring customer priorities influence enterprise decision-making
Building operating rigor by tracking progress, driving accountability, and ensuring seamless transitions from initiatives to business-as-usual
Partnering across Product, Sales, Operations, and Support to align teams and accelerate execution on customer-focused goals
Preparing executive-level materials, synthesize customer insights, and support CCO-level communications and decision forums
Leading high-visibility, cross-functional strategic projects that advance customer satisfaction, operational excellence, and growth objectives
Developing strong relationships across the organization to enable collaboration and build a unified, customer-centric operating model
Qualification
Required
3-5+ years of experience in strategy, operations, consulting, or cross‑functional program leadership supporting executive‑level initiatives. Healthcare experience is required
Strong background in corporate strategy, with the ability to translate customer‑focused priorities into actionable plans
Proven ability to influence C‑suite decisions and unite teams across the enterprise around shared customer outcomes
Experience partnering with senior executives, successfully driving alignment on high‑stakes customer strategies
Ability to bring clarity to ambiguity and drive decisive action in fast‑moving, customer‑centric environments
Exceptional executive communication skills, with a knack for distilling complex customer and operational insights into crisp narratives
Track record of taking enterprise‑wide initiatives from concept to completion—especially those tied to customer satisfaction, retention, or engagement
Strong analytical orientation with a bias for action and a focus on metrics tied to customer impact
Demonstrated leadership of cross‑functional teams navigating complex customer programs and strategic priorities
Proficiency with project portfolio tools (Smartsheet, Jira), BI dashboards, and executive‑level presentation standards to support CCO‑level decision‑making
Preferred
Healthcare technology and consulting experience
Experience shaping go‑to‑market motions or delivering customer‑facing consulting engagements that drive measurable results
Comfort navigating ambiguity and pivoting quickly as customer priorities evolve
Benefits
Generous HSA company contribution
Healthcare
Vision
Dental benefits
401k match program
Unlimited PTO for salaried associates + 9 paid holidays
Reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Education reimbursement
Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
Company
Availity
Availity offers a free access to real-time information and instant responses for healthcare professionals.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Novo HoldingsFrancisco Partners
2021-07-07Secondary Market
2017-10-19Private Equity· $200M
Leadership Team
Russ Thomas
Chief Executive Officer
Frank Petito
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase