SRGI · 3 days ago
HVAC Technical Support And Training Specialist
Raynham, MA
Full-time
Onsite
Senior Level
5+ years expSRGI is seeking an HVAC Trainer based at our headquarters in Raynham, MA. The role involves providing post-sales technical support and conducting training sessions for dealers and distributors in the HVAC industry.
Building MaintenanceConstructionHeating Ventilation and Air Conditioning (HVAC)Manufacturing
Hiring Manager
Jeff Woods
Responsibilities
Provide post-sales HVAC/hydronic technical support to customers, dealers, SRGI personnel, and contractors via phone and email
Conduct technical training sessions for dealers and distributors
Perform duties independently, demonstrating strong time management and organizational skills
Stay current with emerging HVAC/hydronic technologies, equipment, and accessories by attending manufacturer-provided training
Occasionally conduct on-site job visits as needed to support troubleshooting and ensure proper system operation
Utilize CRM software to log all tech support calls and job site visits
Maintenance of SRGI training facility equipment
Manage class attendance records in accordance with SRGI and manufacturer requirements
Creation, editing, and delivery of technical presentations
Respond to customer inquiries promptly and professionally to maintain high levels of satisfaction
Identify opportunities to drive supplemental sales through technical support interactions
Proactively create supporting documents for common technical support items, best practices, and any other procedures
Perform other related duties as assigned by management
Qualification
Required
Minimum 5+ years of experience in the HVAC, heating or mechanical industry
Ability to work out of SRGI's Raynham, MA offices
Extensive experience with either residential/commercial HVAC or hydronic heating systems is required
Comprehensive understanding of HVAC and or hydronic heating systems, including installation, diagnostics, service, and best practices
Strong communication skills with the ability to explain technical concepts to a variety of audiences
Capable in using CRM systems, email, and Microsoft Office Suite
Ability to travel locally or regionally for job site visits and training sessions
Preferred
Experience delivering technical training or presentations
HVAC certifications (e.g., NATE, EPA 608)
Experience with HVAC Heat Pump and Mini Split systems
Plumbing or gas license (journeyman or master)
Benefits
Competitive salary
Benefits package
Product training
Vacation time
Company
SRGI
SRGI is a manufacturing company that specializes in the production, sale, and technical support of plumbing, heating, and HVAC products.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase