Stronghouse · 14 hours ago
Call Center Scheduling Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrStronghouse is a company focused on service excellence, and they are seeking a Call Center Scheduling Coordinator to enhance customer experience. The role involves scheduling appointments, addressing inquiries, and ensuring customer satisfaction through professional service interactions.
Building MaterialCivil EngineeringConstruction
Responsibilities
Schedule appointments with qualified prospects for the sales team, while interacting professionally with potential customers in a call center environment
Following up on leads to support and nurture them through the sales process
Serve as a positive, energetic first point of contact for the Stronghouse brand-engaging customers, capturing details, and preparing the field team for success
Converting inbound and outbound calls from online lead forms into scheduled appointments for the appropriate market
Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled with the correct sales representative
Once appointments are made, collect additional customer information to support accurate lead qualifications and help prepare the sales team for the in-home consultation
Qualification
Required
Must be able to work a flexible schedule and potential weekend hours
Interact with customers to provide information, schedule appointments, address inquiries, and help resolve concerns
Deliver professional, friendly, and proactive service in every interaction
Schedule appointments with qualified prospects for the sales team
Follow up on leads to support and nurture them through the sales process
Serve as a positive, energetic first point of contact for the Stronghouse brand
Convert inbound and outbound calls from online lead forms into scheduled appointments
Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled
Collect additional customer information to support accurate lead qualifications
Preferred
REMOTE – Pacific or Mountain Time Zones preferred due to working hours
Benefits
Health
Dental
401(k)
Company
Stronghouse
At Stronghouse, we’re redefining what homeowners can expect from exterior remodeling and storm restoration. Our name represents more than strength.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mike Hilcove
SVP, Head of M&A
Recent News
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