Russell Tobin · 11 hours ago
IT Loyalty Product Platform
New York, United States
Contract
Hybrid
Mid Level
$60/hr - $60/hr
4+ years expRussell Tobin is looking for a Technical Analyst for their IT Loyalty Product Platform team. The role focuses on driving operational excellence through monitoring and data insights, collaborating with various teams to define metrics, and improving the stability of loyalty technology solutions.
ConsultingHuman ResourcesLegalStaffing Agency
No H1B
Hiring Manager
Nancy Jaswal
Responsibilities
Design, build, and continuously improve dashboards and alerts that monitor key loyalty systems, ensuring they remain accurate, relevant, and actionable in daily operations. (e.g., APIs, third-party integrations, batch processes, event pipelines)
Collaborate with Engineering and Product teams to define KPIs and health metrics that reflect real-time platform performance and customer impact
Develop automated telemetry and monitoring frameworks to track service availability, latency, error rates, and transaction volumes across Loyalty technology
Analyze telemetry data (logs, metrics, traces) and user behavior to identify patterns, detect anomalies, and surface customer-impacting trends that inform platform decisions
Develop and share timely insights and reports on platform health, adoption, and incident impact to support business and technical stakeholders
Perform root cause analysis (RCA) of incidents and contribute to post-incident reviews with recommendations for prevention
Help define and implement data instrumentation standards across services and partners
Collaborate with vendors and internal technology teams to ensure observability tooling is aligned and optimized for business needs
Leverage platforms such as FullStory to analyze user journeys and application behavior for improved customer experience
Use SQL and tools like BigQuery or Snowflake to extract, manipulate, and analyze large datasets
Other duties as assigned
Qualification
Required
4-6+ years experience required
Bachelor's Degree in Computer Science, Information Systems, Data Analytics, Engineering, or related field; with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years of experience in monitoring, observability, data analysis, or system operations
Familiarity with monitoring tools such as New Relic, Sumo Logic, Datadog, Grafana, or equivalent
Proficiency in querying languages such as SQL, KQL, or log-based scripting for dashboards and analysis
Experience with APIs, JSON payloads, and system log formats
Strong analytical and critical thinking skills, with a curiosity for exploring data and solving complex technical problems
Excellent verbal and written communication skills
Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Able to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
Working knowledge of risk management and quality assurance standards and methodologies
Experience in statistical and other quantitative and qualitative analytical methodologies
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred
Experience working with customer-facing platforms, Loyalty or CRM systems
Familiarity with data visualization tools like Tableau, Power BI or Looker
Experience supporting production systems and participating in on-call rotations
Exposure to cloud-based platforms (e.g., GCP, AWS) and event-driven architecture
Experience with session replay tools like Quantum Metrics, Fullstory, Amplitude
Knowledge of Agile/Scrum methodologies
Understanding of service-level objectives (SLOs), error budgets, and incident management frameworks
Ability to work independently and collaboratively in a fast-paced environment
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
Strong customer service ethic and an understanding of how IT is ultimately delivers to the customer
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
Ability to work well with others and complete tasks with minimal supervision
Effective time management and prioritization skills
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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