Greenix · 15 hours ago
Customer Support Specialist (Seasonal)
United States
Full-time
Remote
Entry Level
1+ years expGreenix is a pest control company seeking a Customer Support Specialist to provide exceptional service to customers and service professionals. The role involves answering inquiries, resolving issues, and collaborating with various departments to ensure customer satisfaction.
ChemicalProfessional ServicesService Industry
Responsibilities
Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers
Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached
Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues
Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns
Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings
Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive
Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software
A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue
You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience
To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged
We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience
Qualification
Required
Laptop or Desktop
High-speed internet
Headset
High School Diploma/GED
Excellent Communication skills
Basic computer skills
Positive and friendly attitude
Preferred
Minimum of 1+ years of experience in customer service
Benefits
Great Environment
Paid Training
Paid Holidays
Greenix Swag
Weekly Pay
Health Benefits are available within 90 days for Full-Time employees
Company
Greenix
Greenix provides pest control services for residential, commercial, and industrial clients.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-07-28Acquired
2021-02-01Private Equity
Leadership Team
G
Gina Flanders
Co-Founder
Matt Flanders
President
Recent News
2025-11-19
2025-07-30
Company data provided by crunchbase