GitLab · 20 hours ago
Revenue Systems & Processes Manager
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $192K/yrGitLab is an open-core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations. The Revenue Systems & Processes Manager will connect Revenue Strategy & Operations, IT, and go-to-market teams to deliver scalable and efficient revenue systems and processes, acting as a technical business partner and product owner for revenue systems projects.
Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS
Responsibilities
Lead discovery and requirements-gathering with Revenue Strategy & Operations (RSO) teams including Sales Operations, Customer Success Operations, Professional Services Operations, Deal Desk, and other go-to-market functions to translate business needs into clear, complete system and process requirements that reduce time from concept to IT intake and minimize scope changes
Develop and document detailed business and technical requirements, process flows, and use cases for Salesforce, Zuora CPQ, Ironclad CLM, and related tools to enable scalable, recurring SaaS quote-to-cash workflows and improve the quality and completeness of requirements delivered to IT
Act as technical adviser and product owner for RSO projects, developing deep familiarity with Salesforce technical architecture to serve as voice of the customer in solution design and delivery, collaborating with IT to identify, scope, design, and deliver solutions (not as developer or administrator)
Own end-to-end delivery of revenue systems projects across the RSO organization (such as approval workflows, CPQ configurations, system integrations, and process optimizations), from scoping and prioritization through IT handoff, testing, and rollout, ensuring projects are delivered on time, within agreed scope, and aligned to go-to-market priorities
Manage internal RSO project and systems work prioritization, partnering with RSO and Sales leadership to align the revenue systems roadmap with strategic organizational goals, go-to-market strategy, and operational metrics, ensuring investments support sales productivity and revenue growth
Collaborate with IT program managers, Salesforce administrators, and Business Technology teams to design, validate, and implement changes across Salesforce and connected revenue applications, driving higher system adoption and more efficient seller workflows
Manage handbook optimization, process workflow documentation, and Seller Experience Release Digests and surveys to support sales enablement, improving documentation accessibility and seller satisfaction with systems and processes
Establish and run recurring system optimization processes (for example, field utilization reviews and data hygiene audits) with IT partners, analyzing findings and driving implementation of improvements that enhance data quality and reporting accuracy
Monitor and communicate the impact of systems and process changes using agreed KPIs (including project delivery timelines, system adoption, and stakeholder satisfaction) to inform continuous improvement and future roadmap decisions
Qualification
Required
Experience as a Business Systems Analyst, Technical Program Manager, CRM Analyst, Product Owner, or in a related field, with a strong foundation in business analysis and product ownership for lead-to-cash, CRM, CPQ, etc
Experience working with revenue operations, sales operations, or go-to-market teams in a SaaS or recurring revenue business environment
Practical understanding of Salesforce in a mid-size to large sales organization, including how data models, workflows, and approval processes support sales motions
Background that combines technical systems exposure (for example Salesforce administration or business systems roles) with business-facing work in sales operations, revenue operations, customer success operations, or related go-to-market functions
Experience translating business needs into clear business and technical requirements and partnering with IT or Business Technology teams to deliver solutions
Familiarity with revenue systems and related tools such as Salesforce CRM, CPQ, billing, contract lifecycle management (e.g., Ironclad), customer success platforms (e.g., Gainsight), and revenue intelligence tools (e.g., Clari)
Ability to plan, coordinate, and track cross-functional projects, aligning stakeholders and managing dependencies from scoping through delivery
Communication skills to work with a wide range of partners, from technical teams to sales leaders, and to facilitate trade-offs and prioritization
Benefits
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Company
GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$413.5MKey Investors
ICONIQ GrowthGoogle VenturesAugust Capital
2021-10-14IPO
2019-09-17Series E· $268M
2018-09-19Series D· $100M
Leadership Team
Bill Staples
Chief Executive Officer
Sytse Sijbrandij
Co-founder and Executive Chair
Recent News
2026-01-24
2026-01-23
Company data provided by crunchbase