Boys Town · 17 hours ago
Customer Service and Collections
Omaha, NE
Full-time
Onsite
New Grad, Entry LevelBoys Town National Research Hospital is a leading organization dedicated to changing the way America cares for children and families. They are seeking a Customer Service and Collections representative to perform customer service and patient collections functions, serving as the primary point of contact for all patients and families regarding the resolution of owed balances.
ConsultingHealth CareMedicalMental Health
Responsibilities
Resolves patient responsibility balances through proven debt collection techniques, determining the most appropriate collection method, to include telephone calls and/or letters, setting up payment arrangements and referrals to external collection agencies, all in accordance with department standards
Provides optimum customer service, returning calls and/or emails within 24 hours of receipt, conducts patient interviews by adapting and utilizing situational-based interviewing techniques to meet the respective needs and abilities of the patient, process patient payments promptly, and according to departmental policy and procedure and ensures all accounts are documented in a clear, concise and timely manner
Reconciles customer disputes as they pertain to payment of outstanding balances, determining root cause, evaluating available solutions and selecting the most appropriate for each situation, enlisting the efforts of management when necessary to accelerate the collection process when escalation is needed and following thru to ensure resolution
Accountable for reducing delinquency for assigned accounts, maintain department defined acceptable error ratios and cash collection goals
Pre-screens customers for financial assistance using defined processes, sending financial applications as determined by pre-screening process and communicating with the Financial Services Advocate regarding accounts that are in the financial assistance screening and application process
Communicates appropriately using good interpersonal skills, ensuring that a positive, professional demeanor is projected through verbal and non-verbal communications, ensuring information for patients is delivered in a manner that is supportive, timely and understandable
Builds and maintains positive relationships with Revenue Cycle staff and other BTNRH resources to meet the patient’s needs and expectations
Demonstrates and resolves problems to meet change with positive and supportive behavior
Participates as a team member and is accountable for own work responsibilities, while offering help to others to solve problems and complete tasks to facilitate communication and positive team dynamics
Demonstrates productive work habits consistently, showing accountability for actions and decisions, soliciting feedback from peers regularly and accepting the feedback in a positive manner, while offering constructive input to support the team and department
Qualification
Required
High school graduate or equivalent required
Experience working on a personal computer and using Microsoft Office software with proficiency required
Preferred
Experience with high volume patient collections and/or customer service duties within the healthcare field preferred
Benefits
Reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location
Low to zero-dollar co-pays on certain maintenance drugs
No cost mental health visits to an in-network provider
Generous match on their 401K or 401K Roth account
Tuition reimbursement
Parenting resources from our experts
Professional development opportunities within the organization
Company
Boys Town
Boys Town specializes in social services, mental health, criminal justice, community strengthening and healing services.
Founded in 1917Boys Town, Nebraska, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Kempkes
Chief Executive Officer
Judy Rasmussen
Executive Vice President, Chief Financial Officer
Recent News
2025-12-24
Seattle TechFlash
2025-07-07
Company data provided by crunchbase