General Dynamics Information Technology · 17 hours ago
IT Operations Manager - TS/SCI/Poly
Tysons Corner, VA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $162K/yr
6+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. They are seeking an IT Operations Manager to lead day-to-day operations, manage Tier 1 and Tier 2 support teams, and ensure compliance with SLAs and KPIs while driving continuous improvement initiatives.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage Tier 1 and Tier 2 Operations teams, ensuring high performance and accountability
Oversee the day-to-day IT operations support, resolving escalated technical issues and maintaining business continuity
Ensure compliance with defined SLAs and KPIs, regularly reporting on performance metrics and service trends
Develop, implement, and continuously refine IT service management processes, including incident, request, problem, and change management
Manage and optimize ticketing systems and ITSM platforms to streamline workflows and improve response times
Collaborate with cross-functional teams to align IT support activities with business needs
Maintain documentation, knowledge bases, and standard operating procedures (SOPs)
Drive initiatives for continuous improvement, team training, and end-user satisfaction
Qualification
Required
Top Secret SCI + Polygraph clearance level must currently possess
Top Secret SCI + Polygraph clearance level must be able to obtain
6 + years of related experience
US Citizenship Required
Solid understanding of service desk best practices and experience with ITSM tools (e.g., ServiceNow)
Familiarity with ITIL framework and lifecycle practices
Strong technical knowledge of Windows, Active Directory, Office 365, and basic networking principles
Demonstrated success managing team workflows, prioritizing tasks, and delivering measurable improvements in support delivery
Excellent communication and interpersonal skills, with the ability to manage conflict, motivate teams, and influence without authority
Education: Associates or Bachelors degree in a related field; or possess an advanced degree in a related field (such as: Computer Science, IT Management, Engineering, Data Science)
Required Experience: 6+ yrs of directly related professional work experience, at least 2 in a leadership or managerial position
Required Certifications: ITIL expert, PMP
Security Clearance Level: TS/SCI with active polygraph
Location: Tysons, VA - On Customer Site
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
Company data provided by crunchbase