GoGuardian · 1 day ago
Customer Success Manager - Foundation
United States
Full-time
Remote
Entry Level
$90K/yr - $100K/yr
1+ years expGoGuardian is a company dedicated to enhancing learning environments for K-12 education. The Customer Success Manager will be responsible for retaining and growing customer accounts, ensuring clients achieve maximum value from GoGuardian's solutions through effective support and management.
E-LearningEdTechEducationInternetSoftware
Responsibilities
Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration
Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling GoGuardian’s products to meet evolving customer needs, contributing to both customer success and revenue targets
Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation and onboarding, ensuring a smooth transition to GoGuardian’s platform and supporting product adoption through monitoring, guidance, and ongoing best practices
Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth. Take proactive steps to maintain and improve customer health, providing personalized support as needed
Act as a Strategic Customer Advocate: Build trusted advisor relationships by understanding customer goals and acting as their advocate within GoGuardian. Partner with cross-functional teams to deliver on customer needs, providing feedback to Product and other departments to continuously improve the customer experience
Maintain a High-Accuracy Sales Pipeline: Manage your pipeline within Salesforce, maintaining high accuracy in opportunity forecasting and reporting. You will be responsible for meeting or exceeding a renewal, expansion, and cross-sell quota on a quarterly, and annual basis
Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being responsive, knowledgeable, and proactive, continuously working to enhance customer satisfaction and loyalty
Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to develop and execute Strategic Growth Plans for your designated region. Facilitate seamless transitions from Sales to Customer Success, ensuring alignment on customer needs and objectives
Qualification
Required
1-2 years of experience in account management, customer success, sales, or other relevant experience within the B2B SaaS industry, preferably with a background in edtech or education-focused software solutions
Empathetic listener with a strong focus on understanding and meeting customer needs
Excellent time-management and organizational skills, capable of balancing multiple accounts and priorities efficiently
Experience using CRM tools (Salesforce preferred), along with communication and collaboration platforms such as Slack, Zoom, and G Suite
Clear and effective communicator with strong verbal and written skills, able to engage confidently with current and prospective customers
Collaborative team player who adapts easily to changing environments and priorities
Self-motivated, persuasive, and eager to learn and grow in a dynamic, fast-paced environment
Benefits
Complete health insurance
401(k) matching
Employee equity plan
Flexible time off
Paid holidays
Paid parental leave
Wellness days
Paid year-end holiday break
Work from home funds
Fertility & adoption reimbursement
Company
GoGuardian
GoGuardian is an edtech startup that makes subscription software for K-12 schools.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Tiger Global ManagementSumeru Equity PartnersTodd Mackey
2021-08-05Private Equity· $200M
2018-05-24Private Equity
2018-02-01Secondary Market
Leadership Team
Rich Preece
CEO at GoGuardian
Advait Shinde
Co-Founder and Exec Chairman
Recent News
2026-01-12
2025-11-11
Company data provided by crunchbase