NetPlanner Systems, Inc. · 3 hours ago
IT Support Technician
La Vergne, TN, US
Full-time
Onsite
New Grad, Entry LevelNetPlanner Systems, Inc. is looking for outstanding IT candidates to join their growing IT Team, supporting both internal and external users as well as customer-facing projects. The role involves providing technical support, troubleshooting issues, and ensuring customer satisfaction through excellent communication and service skills.
Information TechnologyProfessional Services
Responsibilities
Install and configure computer hardware, software, networking components, printers, scanners, etc
Process calls, emails, and helpdesk tickets to provide solutions to technical problems and questions
Perform diagnostic tests and troubleshooting to identify and resolve customer issues
Discover underlying root-cause of technical problem and escalate as appropriate
Provide regular and continuing communications with customers until resolutions are reached
Explain and provide solutions to customers in non-technical and comprehensible terms
Demonstrate a sense of urgency to queues and customers
Employ knowledge, skills and abilities to maximize single call resolution measurements
Prioritize time to complete assigned tasks while maintaining a focus on productivity and customer satisfaction
Use established methodologies and documented procedures to perform tasks
Present a professional and pleasant image of the product and company
Qualification
Required
Install and configure computer hardware, software, networking components, printers, scanners, etc
Process calls, emails, and helpdesk tickets to provide solutions to technical problems and questions
Perform diagnostic tests and troubleshooting to identify and resolve customer issues
Discover underlying root-cause of technical problem and escalate as appropriate
Provide regular and continuing communications with customers until resolutions are reached
Explain and provide solutions to customers in non-technical and comprehensible terms
Demonstrate a sense of urgency to queues and customers
Employ knowledge, skills and abilities to maximize single call resolution measurements
Prioritize time to complete assigned tasks while maintaining a focus on productivity and customer satisfaction
Use established methodologies and documented procedures to perform tasks
Present a professional and pleasant image of the product and company
Microsoft Office and Windows experience
Technical support experience, either through education or work
Excellent verbal and writer communications skills, exceptional spelling and grammar is a must
Super customer services skills, with the ability to articulate clearly and conduct oral presentations/instructions via the telephone
Must be able to work within a team to solve problems
Quick learner with the passion to develop new skills
High School Diploma or GED
Preferred
A+ Certification (not required, but a plus)
Associate Degree in Computer Science or related, or equivalent work Experience
Mac and IOS experience a plus
College or Technical School a plus
Company
NetPlanner Systems, Inc.
NetPlanner Systems is one of the Southeast’s leading providers of IT-based solutions.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Clint Bridges
Founder/Principal/CEO
Todd Barton
Chief Technology Officer (CTO)
Company data provided by crunchbase