Gregory Poole Equipment Company · 10 hours ago
Tool Room / Part Expeditor
151 Backhoe Rd NE, Leland, NC 28451, USA
Full-time
Onsite
Entry, Mid Level
2+ years expGregory Poole Equipment Company is a leading provider of equipment solutions, and they are seeking a Tool Room / Part Expeditor to manage parts ordering and inventory for service technicians. The role involves processing orders, tracking special tools, and ensuring customer satisfaction with parts transactions.
AutomotiveManufacturingReal EstateTransportation
Responsibilities
Receive orders by telephone, email, fax, text, and in person from Field and Shop
Promote suggestive selling by means of product knowledge. Promote parts exchange system
Ensure any customer call back requests are completed to the internal and external customer’s satisfaction
Process internal and external customer orders the same day received, assuring that all documents necessary for the transaction are completed in an accurate manner
Process Field and Shop Returns accurately and in accordance with company policy, assuring all pertinent information is included
Source and process backorders
Follow back orders closely, to ensure prompt delivery upon receipt
Track back orders to communicate ship dates to Field, Shop, and Spec. Shop Personnel
Work directly with Inventory control to expedite back orders
Report machinery sales leads and competitive machine activities to Sales and Service Departments
Check price and availability of parts
Quote parts for machine repairs
Manage, inspect, and maintain tool room assets to keep them in good working condition
Repair specialized tooling; ensuring proper operation and calibration
Ensure bulk oil is charged out to Machine and P.M. Trucks
Charge out fuel to proper internal business unit
Place orders for bulk oil to restock bulk oil tanks in shop
Process special orders for Field and Shop (Mega & Downs)
Generate purchase orders for Field and Shop
Generate purchase orders for truck repair, as requested by Field Technicians and PSSR
Generate purchase orders and fax to vendors for parts for machine repair
Help ensure proper ordering of parts by technicians, maintaining cost and quantity restrictions
Receive and distribute shop towels and other supply items
Maintain professional appearance of tool room and tooling
Coordinate tooling use between departments and branches
Maintain warranty parts process
Code and scan purchase orders to proper accounts
Qualification
Required
High School Diploma
Minimum of 2-3 years of parts counter experience
Have experience working with CAT or other equipment manufacturer company
Ability to sit for long periods using a PC and telephone
Ability to clearly communicate using the telephone, email, and in-person
Mechanical knowledge, clerical comprehension and capability
Must have prior PC keyboarding experience with dexterity to use a keyboard for long periods
Company
Gregory Poole Equipment Company
Gregory Poole Equipment Company provide equipment for sale, rent, parts and services for construction etc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kathy Morris
VP & CFO
Recent News
2025-10-24
The Business Journals
2024-05-05
Construction Equipment Guide
2024-05-05
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