Chewy · 21 hours ago
Territory Business Associate
Bellevue, WA
Full-time
Onsite
Entry, Mid Level
$68K/yr - $114K/yr
2+ years expChewy is a leading online destination for pet parents and partners, focused on redefining pet care through its Chewy Health team. The Territory Business Associate will manage a portfolio of veterinary clinics, driving adoption of the PracticeHub platform and ensuring successful customer engagement and satisfaction.
E-CommercePetRetail
Responsibilities
Present and promote strategic programs and services for Chewy Health to clinics, identifying the unique needs of the individual practices and advocating the correct program or service to meet their business needs
Grow clinic enrollment in Chewy Health services within a set geographic territory via a Master Service Agreement & and create further lead generation mechanisms
Drive veterinary engagement across the clinic success lifecycle through In-person clinic visits while executing strategies and tactics to increase the utilization of PracticeHub and other Chewy Health services
Drive usage, feature adoption, and re-activation of clinics enrolled with PracticeHub and drive behaviors that help clinics get maximum benefit from the platform
Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio
Primary role of field working visiting clinics in-person base town and outstation locations in the territory and be a trusted advisor for the clinic’s staff; sharing best practices, identifying growth opportunities, and evaluating and analyzing individual practice needs
Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services
Work closely with Sales, Onboarding, Operations, and Customer Service to ensure a positive customer experience deliver on clinic success goals achievement using Chewy Health analytical tools
Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience
Think big and innovate to find new and novel ways to increase PracticeHub platform product evolution and improve client experience
Complete all administrative requirements in a timely fashion as directed by management
May represent Chewy Health at local, regional, and national trade shows and exhibits to promote Chewy Health products to the animal care community
Qualification
Required
2+ years of overall work experience with 1+ years as an account manager or customer success manager in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred
Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach
History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment
Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
Data analytical skills preferably experience working on Salesforce CRM or equivalent
Track record of taking ownership and driving results in a data-driven, fast-paced environment
Excellent written and verbal communication skills
Position will require 80% of time in the field
Must possess a valid motor vehicle operator's license in good standing
Bachelor's degree or equivalent experience required
Currently reside in Chicago, IL
Preferred
Experience as a veterinary technician or assistant
History of selling into or engaging with, large and small veterinary OR medical practices in the US
History managing and growing multi-site locations across a diverse product portfolio
Experience with launching new technology products/services to veterinary clinics OR medical practices
Strong understanding of the overall pet care industry and recent trends
In depth experience and understanding of the veterinary profession in the US
Benefits
401k
New hire and annual equity grant
Medical/Rx
Vision
Dental
Life
Disability
Hospital indemnity
Critical illness
Accident
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO, subject to manager approval
Six paid holidays per year
Paid sick and family leave in compliance with applicable state and local regulations
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
The Motley Fool
2026-01-24
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
Company data provided by crunchbase