North Memorial Health · 9 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$21.54/hr - $21.54/hr
1+ years expNorth Memorial Health is an inclusive health team committed to supporting the wellbeing and growth of its members. The Customer Service Representative provides exceptional customer service in a call-center environment, managing phone contacts and ensuring efficient operations related to registration, scheduling, and call routing.
FitnessHealth CareHospital
No H1B
Responsibilities
Provide unmatched customer service to North Memorial customers and staff, in a call-center like environment
Work as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations
Accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating
Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate
Qualification
Required
High School diploma or equivalent (GED) required
1 year customer service experience required
Ability to multi-task
Typing test minimum 35+ WPM required
Understanding of HIPAA
Independent problem-solving skills
Skilled in MS Office products
Preferred
Minimum of 6 months scheduling experience and/or registration experience preferred
Call center experience preferred
Experience in health care setting preferred
Benefits
Health & Welfare Benefit Packages
401k Retirement Match or Pension Plan, based on workgroup eligibility
Generous Paid Time Off (PTO) Plans
Adoption Reimbursement up to $3000 per child
Child Care Discount Program with New Horizon 10% off weekly childcare tuition
Education/Tuition Reimbursement
24/7 Fitness Center Access for all benefit eligible team members
Company
North Memorial Health
North Memorial Health, it is on a mission to change healthcare.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Trevor Sawallish
Chief Executive Officer
Recent News
2025-09-20
2025-09-19
2025-07-08
Company data provided by crunchbase