Storm Smart · 10 hours ago
Showroom and Sales Operations Coordinator
Palmetto, FL
Full-time
Onsite
New Grad, Entry LevelStorm Smart is one of the largest manufacturers of storm protection products in the America’s. The Showroom & Sales Operations Coordinator plays a critical role in delivering an exceptional customer experience while supporting the Sales, Installation, and Service operations by converting inquiries into scheduled sales appointments and maintaining accurate CRM activity.
ConstructionManufacturingReal Estate
Responsibilities
Approaches, greets, and assists every customer who enters the showroom with professionalism and care
Creates a positive, knowledgeable, and welcoming first impression of Storm Smart
Provides guidance on product options, brochures, and samples to support customer education and appointment setting
Ensures showroom displays, materials, and products are current, organized, and professionally presented
Maintains cleanliness, organization, and overall showroom appearance
Completes daily activity reports to track showroom visitors and customer interactions
Conducts daily lead development activities, converting walk-in, phone, and internet leads into scheduled appointments
Schedules and manages appointments using Salesforce, Chili Piper, calendars, and lead conversion tools
Meets daily in-person and outbound call activity expectations to support sales performance
Assists Sales Representatives with sales presentation materials and administrative preparation
Collects and processes customer payments accurately through the approved mobile application
Places quality-check calls following sales appointments to ensure customer satisfaction and engagement
Maintains accurate and timely Salesforce CRM updates, including pre-call status, appointment outcomes, reschedules, cancellations, and quote-stage follow-ups
Creates follow-up actions for quoted appointments and re-engages customers in quote status
Monitors weekly appointment and activity reports, following up to ensure data accuracy and pipeline integrity
Responds professionally to incoming service calls and customer needs
Creates, tracks, dispatches, and closes service tickets using Acumatica and Microsoft Office tools
Coordinates closely with Installation and Service teams to ensure timely communication and job completion
Monitors technician assignments and follows up consistently, including within 24 hours of scheduling
Supports Installation operations through permit coordination, material delivery support, contract filing, and organized documentation
Maintains accurate, organized, and compliant documentation across sales, service, and installation functions
Performs clerical functions including scanning, copying, and filing of service and sales documents
Handles customer payments, service tickets, and customer information with professionalism, confidentiality, and honesty
Supports special projects and operational initiatives, as assigned
Qualification
Required
Strong organization skills
Proactive follow-up abilities
Dependable execution
Professionalism in customer interactions
Experience with Salesforce or similar CRM systems
Ability to manage appointments using scheduling tools
Experience in lead development and sales operations
Ability to maintain accurate documentation
Experience with payment processing
Ability to respond professionally to service calls
Experience with Microsoft Office tools
Ability to coordinate with installation and service teams
Ability to handle customer information with confidentiality and honesty
Benefits
Competitive Pay
Health, Dental and Vision
Company-paid Group Life Insurance
Paid Time Off
Holiday Pay
Generous 401(k) plan that includes a 4% employer match.
Tuition reimbursement
Company-paid Short Term Disability Plan
Critical illness, Hospital Indemnity, and Accident plans
Volunteer Time Off
Parental Leave
Company
Storm Smart
Storm Smart is an Impeccable service, industry-leading products, and perfect installations.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-04-05Acquired
Leadership Team
B
Brian Rist
CEO
Brian Cassell
Chief Financial Officer
Company data provided by crunchbase