Petaluma Health Center · 11 hours ago
Desktop Support Specialist 3
Rohnert Park, CA
Full-time
Onsite
Entry, Mid Level
1+ years expPetaluma Health Center is dedicated to providing high quality health care with access for all in Southern Sonoma County & West Marin. The Desktop Support Specialist 3 position focuses on providing desktop leadership and support for the organization's computer network, liaising with vendors and other teams to resolve technical issues and manage desktop projects.
DentalHealth CareMedical
Responsibilities
Takes the lead to work with vendors to resolve technical issues with hardware equipment, desktop software and technical consulting
Coordinate with other teams or departments to resolve user problems
Works with the Systems Administration team to escalate and resolve desktop issues
Understand basic network plan and assist Network Engineer in any changes that affect Desktop
Act as a backup to the Desktop Support Lead when they are unavailable
Leads desktop projects and special tasks
Assist with all other special tasks and manage projects as directed by management
Develop and participate in workflow documentation and procedures
Provides New Hire Orientation, if needed
Work with Systems team for any fax issues
Test and recommend new desktop client solutions (hardware and software) including standard hardware platforms, OS updates and methods for distributing changes
Work with Systems Engineers to ensure the network security policy and standards for PHC are implemented:
Install appropriate firewalls, password protections, and anti-virus software
Install patch updates as appropriate
Ensure computer security as necessary, for example, by eliminating unnecessary services, minimizing unencrypted authentication, prevent unauthenticated email relays and uncontrolled access to proxy services, and providing for physical security
Distribute monthly IT Security Newsletter
Liaison to Systems team for terminal server environment escalations
Support various on premise and cloud software solutions (Intranet, Office365, eCW) and escalate to vendors, if needed
Program and distribute iOS devices and work with vendors (Verizon, Apple) for updates, troubleshooting and escalations
Support Vocera and other Facility Systems – including MACs and licensing/troubleshooting of issues with the system in conjunction with the vendor
Own the monthly Vocera testing schedule, communicate results and propose resolution plans for any problems
Support Cisco Video, Webex, and Jabber messaging platforms and work with Systems team for escalations
Create articles for the IT Security Newsletter
Support any audits for IT Desktop matters
Review security bulletins for IT Desktop concerns
Qualification
Required
Associates degree or two to four years related experience and/or training; or equivalent combination of education and experience
One to two years Desktop Support experience
Knowledge of various software packages including Microsoft products Required
Knowledge of networking and security including TCP/IP, AFP, SMB, NFS, SFTP, SCP, SSH, SSL, OSI layer model a plus
Knowledge and ability to provide support for various software packages including Microsoft products, eCW, and Dentrix
Knowledge to ensure network security policy and standards for PHC are implemented and enforced
At least one below plus valid California Driver License: Microsoft Certified Solutions Associate (MCSA), AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, ITIL Foundation Certification (ITIL -F), Current, valid California Driver License required
Preferred
Knowledge of Apple hardware and software preferred
Bilingual in English and Spanish, both written and verbal preferred
Benefits
21 Days of Paid Time Off
10 Observed Holidays
Medical Insurance (Entire deductible paid by us!)
30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
Dental Insurance
Vision Insurance
Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
401K Matching after 1 year of employment
Flexible Spending Account, Dependent Care FSA
Life Insurance (included at no cost to the employee)
Long Term Disability (included at no cost to the employee)
Employee Assistance Program (included at no cost to the employee)
Company
Petaluma Health Center
Petaluma Health Center provides patient-centered medical, dental and specialty healthcare services for the communities.
501-1000 employees
H1B Sponsorship
Petaluma Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Healthy Petaluma
2024-02-13Grant· $0.02M
Leadership Team
Pedro Toledo
Chief Executive Officer
Recent News
The North Bay Business Journal
2024-05-24
The North Bay Business Journal
2024-03-13
Company data provided by crunchbase