GlowTouch Technologies · 1 week ago
Customer Service and Support Representatives - Work From Home
United States
Full-time
Remote
New Grad, Entry Level
$16.50/hr - $18/hrGlowTouch Technologies is expanding its UnifyCX team in San Antonio and is seeking experienced Customer Service and Support Representatives to provide exceptional service to members and providers. The role involves answering customer inquiries, managing eligibility and claims, and ensuring a positive experience for all interactions.
Call CenterCustomer ServiceInformation TechnologyOutsourcingTechnical Support
Responsibilities
Effectively communicate with members and providers over the phone and through email to ensure all needs are addressed
Provide extraordinary customer service to build positive rapport on every interaction
Help customers understand their eligibility of benefits and claim status
Assist in Open Enrollment by answering questions and educating members
Manage your time effectively to keep up with the incoming calls from the queue
Accurately document information exchanged during each call
Other duties as assigned
Qualification
Required
Previous experience in a customer service position, preferably in the healthcare field is a plus
Available to work Monday-Friday and Saturdays
Clear written and verbal communication
Strong organizational and time-management skills
Exceptional attention-to-detail
Preferred
Healthcare experience is a plus
Benefits
Health, life, vision, and dental insurance
4% max matching 401K
Other financial opportunity options
Company
GlowTouch Technologies
UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Vik Chadha
Co-Founder
Recent News
2022-04-29
2022-03-04
Company data provided by crunchbase