Tammac Holdings Corporation · 15 hours ago
IT Systems and Support Specialist
Wayne, PA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expTAMMAC HOLDINGS CORPORATION, now known as autoMHatic Financial, is transforming the specialty lending industry for Manufactured Home loans. The IT Systems & Support Specialist will provide hands-on IT support, maintain core IT systems, and ensure the reliability and security of the technology environment while assisting with various IT operations and user support.
Financial Services
Responsibilities
Serve as the primary point of contact for onsite, in-person IT support, delivering timely and service-oriented assistance to employees
Troubleshoot, diagnose, and resolve hardware and software issues including laptops, desktops, monitors, docking stations, printers, peripherals, workstations, MFA, password resets, and access issues
Provision, configure, deploy, maintain, and track end-user devices and IT assets
Install, repair, and upgrade PC hardware and software while following established IT procedures and documentation standards
Administer and support Microsoft 365 environments, including Entra ID (Azure AD), Exchange, SharePoint, OneDrive, and Teams
Manage user access, roles, permissions, and security controls across enterprise systems
Act as a liaison between Technology and business teams to support business applications, system availability, and issue resolution
Support mortgage systems such as Encompass or nCino Mortgage by assisting with user access, workflow support, troubleshooting, and system-related issues
Assist leadership with evaluating business processes, data integrity, operational improvements, and compliance-related system needs
Support day-to-day security operations including MFA enforcement, endpoint security tooling, phishing response, and user education
Assist with audits and compliance initiatives by gathering documentation and supporting evidence requests
Perform basic SQL queries, data validation, reporting support, and data quality checks as needed
Contribute to automation and workflow improvements using scripts or system tools, with a focus on operationalizing existing solutions rather than designing new platforms
Escalate critical incidents appropriately while maintaining ownership through resolution
Qualification
Required
2–4+ years of experience in IT Desktop Support, IT Operations, or a similar hands-on support role
Strong experience providing in-person, onsite end-user IT support
Proven ability to troubleshoot and support laptops, PCs, printers, monitors, docking stations, and peripherals
Strong working knowledge of Microsoft tools and services
Experience supporting Microsoft 365 and Entra ID (Azure AD) environments
Basic networking knowledge (TCP/IP)
Excellent verbal and written communication skills
Strong organizational, analytical, and problem-solving abilities
Ability to work independently while collaborating effectively with Technology leadership and business teams
Willingness and ability to perform daily hands-on IT support as a core function of the role
Preferred
Experience in mortgage lending, consumer finance, or other regulated industries
Familiarity with Encompass or similar loan origination / servicing systems
Experience with SQL queries and basic data concepts
Experience supporting RingCentral or similar phone systems
Exposure to APIs or JavaScript (preferred, not required)
CompTIA A+, Microsoft, or M365-related certifications
Benefits
Competitive Pay: We offer competitive compensation packages to recognize and reward your valuable contributions. Including, comprehensive benefits, such as healthcare, dental and vision insurance, and 401K.
Generous Paid Time Off (PTO): Take the time you need to recharge and pursue your passions outside of work with our comprehensive PTO package.
Team Events: From team-building activities to fun social events, we believe in fostering a strong sense of camaraderie through regular events that bring our team together.
Fully Stocked Kitchen: Enjoy a variety of snacks, beverages, and refreshments available in our fully stocked kitchen, ensuring you stay energized and refreshed throughout the day.
Culture: Immerse yourself in a diverse, inclusive culture where innovation, collaboration, and creativity thrive, offering endless opportunities for growth and development.
Company
Tammac Holdings Corporation
With over 45 years of experience as a leading manufactured housing lender, Tammac helps you find the right loan for your needs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$60MKey Investors
LL Funds
2019-03-19Private Equity· $60M
Leadership Team
Ambica Mohabir
General Counsel and Chief Compliance Officer
Company data provided by crunchbase