Brown University Health · 8 hours ago
MG Practice Manager EX
North Dartmouth, MA
Full-time
Onsite
Mid, Senior Level
$71K/yr - $117K/yr
1+ years expBrown University Health is responsible for providing leadership and management of key services in accordance with policies and regulations. The MG Practice Manager EX will oversee staff development, budgeting, and ensure quality patient services through effective team management.
EducationHealth CareMedicalUniversities
Responsibilities
Provides staff development by planning, developing, organizing, implementing, evaluating, and directing the staff of the Clinic, in cooperation with the Management Team
Directs a staff which involves the following direct and indirect responsibilities: organizational planning and development, interviewing, selection, training, motivating, wage and salary administration, performance appraisal, developing objectives, and developing procedures to ensure achievement of objectives
Provide performance feedback and coaching on a regular basis to each employee
Write and conduct performance reviews
Provides leadership by planning, developing, and organizing all departments, and by implementing, evaluating, and directing the activities of the staff
Assists unit managers in the development and implementation of unit policies and procedures
Establishes and promotes a rapport in and among units to promote interdisciplinary decision-making in daily unit operations
Implements Organizational policies as directed by the Board
Interprets/explains the facility's policies and procedures to employees, patients, family members, visitors, government agencies, etc. as necessary
Promotes an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment, throughout the facility
Represents the facility at, and participates in, meetings
Reports operational concerns and makes recommendations to the CEO
Represents the facility in dealings with outside agencies
Inspects the facility routinely to assure that established policies and procedures are being implemented
Prepares an annual operating budget
Prepares an annual operating budget to achieve organizational objectives in conjunction with all support and strategic unit managers
Reviews and interprets monthly financial statements and takes appropriate corrective action in response to variances and trends
Applies Continuous Quality Improvement (CQI) principles to existing financial and operating systems
Manages key services
Interface with physicians, nurse practitioners, and other managers to ensure smooth coordination of scheduling and maximization of schedule adherence; provide input on local conditions, identify needs and receives direction on real-time staffing increases or decreases
Approve schedules and work with other managers to communicate and fill schedules and handle exceptions
Assists staff in planning and conducting ongoing training programs to assure that current material and programs are continuously provided
Insure employees have appropriate training and other resources to perform their jobs and develop additional skills
Respond to and resolve employee relations issues expressed by staff
Create and maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity, and efficiency / effectiveness
Address disciplinary and/or performance problems according to company policy
In conjunction with Human Resources, prepare disciplinary actions and communicate effectively with employees on such actions and make effectiveppropriate decisions relative to corrective action as required
Meets with unit managers regularly to review progress of operating plan
Attends and participates in workshops, seminars, etc. to keep abreast of changes in the long-term health care field, as well as to maintain professional status
Serves on and/or chairs various committees of the facility and provides written/oral reports as directed or as necessary
Evaluates and implements recommendations from a variety of committees and unit teams
Project a favorable image of the company to promote its aims and objectives and enhance public recognition and acceptance of all its areas of endeavor
Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
Perform other duties and responsibilities as required or requested
Qualification
Required
1-year previous operation management experience required
Experience managing, coaching and developing staff
Proven leadership experience: ability to develop and motivate a team; working knowledge of healthcare industry
Must possess the ability to make independent decisions when circumstances warrant
Must possess the ability to deal tactfully with staff, patients, family members, visitors, government agencies/personnel, and the general public
Must possess the ability to work harmoniously with and supervise professional and non-professional staff
Must have patience, tact, cheerful disposition and enthusiasm, as well as a willingness to deal with patients, staff, and visitors at various maturity levels
Must be able to maintain good staff relations and employee morale
Must have a working knowledge of reimbursement regulations and nursing practices and procedures, as well as the laws, regulations, and guidelines pertaining to clinic administration
Must be thoroughly familiar with laws, regulations, and guidelines governing personnel administration
Must be able to read and interpret financial records, reports, etc
Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
Must be able to communicate policies, procedures, regulations, reports, etc. to staff, patients, family members, visitors, and government agencies/personnel
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices
Assigned support staff to include, but not limited to: Medical Assistants, Medical Secretaries, Medical Receptionists, Medical Records clerks, Clinical Technicians/Technologists/Therapists Licensed Practical Nurses, and Registered Nurses
M.A., LPN or RN degree or equivalent education and/or experience
Preferred
2-3 years previous operation management experience preferred
Experience in a customer-focused organization
Company
Brown University Health
Brown University Health provides an integrated academic health system offering hospital services, outpatient care and clinical education.
10001+ employees
Funding
Current Stage
Late StageRecent News
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