Campspot · 18 hours ago
IT Support Specialist
Denver, CO
Full-time
Hybrid
Entry Level
$55K/yr - $60K/yr
1+ years expCampspot is a company dedicated to enhancing the camping experience for everyone, and they are seeking an IT Support Specialist to support their IT operations. The role involves providing helpdesk support, managing technology and security, and driving continuous improvement in IT processes.
ComputerInternetMarketplaceOutdoorsSaaSSoftwareTravel
Responsibilities
Provide responsive helpdesk support, diagnosing and resolving employee tech issues as they arise
Provision and deprovision applications for new hires, terminations, and role changes in alignment with compliance requirements
Recommend and provision hardware based on role requirements and user needs
Own hardware lifecycle and manage inventory for all employees and offices, including computers, peripherals, and other technology
Create exceptional onboarding experiences by ensuring new hires have everything they need on day one
Manage technology and access for Denver office, including ongoing maintenance and set up of new systems, devices, and networks
Manage desktop security across the organization
Serve as the primary point of contact for data gathering during SOC audits and compliance testing
Ensure all systems and access controls meet our security standards
Track and maintain IT asset inventory with proper tagging and documentation
Document common issues and create self-service resources for the team
Identify opportunities to streamline IT processes and improve user experience
Stay current on security best practices and emerging technologies
Contribute ideas to enhance our IT infrastructure and support model
Qualification
Required
1-2 years of IT support or help desk experience
Hands-on experience with provisioning user accounts and managing access controls
Familiarity with macOS desktop environments
Experience with endpoint security solutions such as CrowdStrike
Experience managing Mobile Device Management (MDM) solutions
Knowledge of VPN solutions and remote access technologies
Experience supporting compliance requirements (SOC 2, security audits, etc.)
Strong troubleshooting abilities across hardware, software, and network issues
Understanding of identity and access management (IAM) principles
Basic scripting knowledge (Bash, Python, or PowerShell is a plus)
Comfortable learning new technologies and tools independently
Experience with ticketing systems and IT asset management
Excellent written and verbal communication skills - you can explain technical concepts to non-technical team members
Customer service mindset with patience and empathy for users of all technical levels
Ability to prioritize competing requests and manage your time effectively
Collaborative approach and willingness to ask questions when needed
Ability to occasionally work nights and/or weekends if urgent business needs arise
Preferred
Exposure to AWS, Terraform, or DevOps practices
Benefits
Including medical, dental, vision, life, and disability insurance options at affordable rates
401(k) plan with employer match
Employee camping credit to encourage getting outdoors and experiencing our product!
Flexible PTO
Company
Campspot
Campspot is the leading platform for finding and booking campgrounds and RV parks
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Vertica Capital Partners
2025-02-07Series Unknown
2020-05-01Undisclosed
Leadership Team
Michael Scheinman
Chief Executive Officer
Megan Winfield
Chief Technology Officer
Recent News
Company data provided by crunchbase