Carrington Mortgage Services, LLC · 7 hours ago
Mortgage Loan Officer - Consumer Direct
Franklin, TN
Full-time
Onsite
Mid Level
$125K/yr - $300K/yrCarrington Mortgage Services, LLC is a company specializing in a wide variety of home purchase and refinance products. They are seeking a Mortgage Loan Officer to advise customers on mortgage options and guide them through the mortgage process, ensuring compliance with all relevant laws and providing high-level service.
FinanceFinancial ServicesLendingMobile AppsReal Estate
Responsibilities
Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third party transfers
Guide customers to the best mortgage products available by listening to the customer needs, answering questions, and collecting all documents necessary to close a mortgage loan
Follow up with customers to ensure we are providing a high level of best-in-class service
Adhere to all phone, email and SMS disclosure requirements when interacting with customers
Partner with all respective business partners to ensure an expedient and seamless process of file flow
Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customers’ needs
Maintain adherence to all applicable laws and regulations regarding mortgage lending
Perform other duties as assigned
Qualification
Required
Knowledge of FHA, FNMA, FHLMC, VA, and USDA products
Knowledge of purchase and refinance transactions
Knowledge of Carrington's underwriting guidelines and investor requirements or ability to learn quickly
Knowledge of Carrington's loan origination system or ability to learn quickly
Proficient at or capable of learning all mortgage origination software and technologies
Passionate about serving current Carrington Mortgage customers
Excellent communication, listening and interpersonal skills
Strong attention to detail
Preferred
Industry specific software knowledge preferred, i.e. Lead management systems (Leads 360), DU, LP, Appraisal Management Software
Benefits
Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company
Carrington Mortgage Services, LLC
NMLS ID #2600 (www.nmlsconsumeraccess.org) http://www.carringtonmortgage.com At Carrington Mortgage Services, LLC, we believe home is both a place to live, and a powerful financial tool.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-02-04
2024-05-08
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