Toshiba Global Commerce Solutions · 19 hours ago
Electronics Repair Manager
Durham, NC
Full-time
Onsite
Senior Level
5+ years expToshiba Global Commerce Solutions is seeking an Electronics Repair Manager responsible for leading repair, refurbishment, and technical support operations for POS hardware systems. This role requires strong electrical engineering skills and proven leadership abilities to manage technicians and optimize workflows for high-quality service delivery.
HardwareInformation ServicesInformation TechnologyPoint of SaleSoftware
Responsibilities
Serve as the subject matter expert for POS hardware, including terminals, printers, scanners, pin pads, networking components, and power systems
Diagnose and resolve complex electrical, electronic, and electromechanical issues beyond technician-level troubleshooting
Review and approve repair methodologies, schematics, and test procedures
Support root cause analysis for recurring hardware failures and recommend design or process improvements
Lead, train, and manage a team of POS repair technicians
Assign workloads, prioritize repair queues, and ensure service-level agreements (SLAs) are met
Establish and maintain repair standards, quality controls, and documentation
Monitor KPIs such as turnaround time, first-pass yield, repair cost, and return rates
Develop and implement efficient repair workflows and diagnostic procedures
Collaborate with engineering, procurement, and vendors to improve component reliability and availability
Identify opportunities to reduce repair costs, downtime, and repeat failures
Oversee inventory usage for parts, tools, and test equipment
Act as the technical liaison between repair operations, field service teams, product engineering, and customers
Support escalations from customer support and field technicians
Provide technical input on new POS hardware introductions and repairability
Ensure compliance with ESD, electrical safety, and regulatory standards
Maintain proper calibration and use of diagnostic and test equipment
Enforce workplace safety and best practices within the repair environment
Qualification
Required
Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field
5+ years of experience repairing electronic hardware, preferably POS or similar transactional systems
2+ years of experience in a supervisory or management role
Strong knowledge of analog and digital electronics, power supplies, and embedded systems
Ability to read and interpret schematics, wiring diagrams, and technical documentation
Preferred
Experience with POS systems, payment terminals, or retail technology environments
Familiarity with EMV, PCI-related hardware requirements, and peripheral devices
Experience with failure analysis, test fixture design, or repair process engineering
Lean, Six Sigma, or continuous improvement certification
Benefits
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
Company
Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a supplier of POS systems.
1001-5000 employees
H1B Sponsorship
Toshiba Global Commerce Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (28)
2022 (50)
2021 (32)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Rance Poehler
Global President & CEO, Board Member
Todd Regelsberger
Chief Financial Officer
Recent News
Company data provided by crunchbase