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Cognizant · 10 hours ago

Deskside Support Analyst

Montpelier, VT

Full-time

Onsite

Entry, Mid Level

2+ years exp

Cognizant Technology Solutions is seeking a Desktop Support Analyst to enhance their team by ensuring seamless desktop support operations. This role focuses on providing technical solutions and efficient service delivery, requiring a commitment to excellence in a work-from-office environment.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues

They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations

Strong technical knowledge of desktop operating systems and software applications

Experience providing deskside support to end-users in a corporate environment

Excellent communication and customer service skills

Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices

Familiarity with remote access tools and techniques

Experience working with Active Directory and other directory services

Ability to manage multiple priorities and work effectively under pressure

Willingness to work flexible hours, including evenings and weekends, as required

Level 2 onsite or remote support for complex customer issues and requests

Lead deployment of software releases, system upgrades and patches on end user devices

Accountable for procurement and Asset management of end user devices

Leading activities like customer relocations and departmental infrastructure build out

Will analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution

Will triage issues such as physical layers, usernames and passwords

Will uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus

Will perform onsite installations or replacements of various hardware components and software repair

Will perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution

Qualification

Active DirectoryWindows 10Windows 11Intune / SCCM ToolMacintosh OSPrinters & PeripheralsVirtual MachinesTicketing ToolCustomer service skillsTroubleshooting skillsCommunication skills

Required

2-4 years of experience in desktop support