Idexcel · 7 hours ago
Datacenter Operations
Texas, United States
Contract
Onsite
Mid Level
4+ years expIdexcel is seeking a Data Center Technician to provide troubleshooting, repair, and maintenance of Dell products at customer sites. The role involves executing plans of action, managing parts, and ensuring effective communication while working in a fast-paced environment.
Cloud ComputingInformation TechnologySoftware
Hiring Manager
Bala Krishna bob
Responsibilities
Triage issues with direction from Dell Support
Execute plan of action from Dell Domain Engineer/L3
Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
Reseating parts, swap or replace parts
Server Testing and validation (running diagnostics, capturing and uploading logs)
Upgrading Firmware as needed
Parts locker management, manage inbound and outbound parts
Spare parts management, separate from parts locker (during CW server deployments) Parts return to Dell
Qualification
Required
MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)
HEAVY LIFTING REQUIRED
High School Diploma or GED required
Generally, 4-6 years' experience in area of responsibility
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
Follows provided Plan of Action (POA) from support
Can handle the physical demands of the job
Provides real-time, detailed documentation
Demonstrates good documentation habits
Communicates clearly, directly, and proactively
Is personable and articulate
Works well in a team and maintains a positive attitude
Demonstrates strong work ethic and accountability
Can prioritize tasks based on severity and customer demand
Shows initiative and thrives in fast-paced, critical environments
Preferred
May require technical certification or Associate Degree
Experience with water cooling servers (desirable, not required)
Familiarity with Linux
Has built PCs
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
501-1000 employees
H1B Sponsorship
Idexcel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (116)
2023 (126)
2022 (198)
2021 (201)
2020 (282)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase