City and County of San Francisco - Human Services Agency · 11 hours ago
Solutions Analyst - Information Technology
San Francisco, CA
Full-time
Onsite
Mid Level
$131K/yr - $165K/yr
3+ years expCity and County of San Francisco - Human Services Agency is seeking a Solutions Analyst to enhance organizational efficiency through technology systems. The role involves analyzing user needs, overseeing implementation, and collaborating with technical teams to ensure solutions are viable and scalable.
EmploymentHealth CareProfessional ServicesSocial
Hiring Manager
Azhara O.
Responsibilities
Understanding user needs
Gathering requirements
Conducting needs analysis, cost-benefit analysis, and feasibility studies
Performing structured systems analysis and design
Assessing technology and software
Analyzing telecommunications needs
User training
Post-implementation assessment
Ongoing administration
May serve as the primary MIS resource for an organization with a complex system
Qualification
Required
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester or 15 quarter units in one of the fields above or a closely related field
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree
Preferred
Business process redesign experience
Experience with creating swim lane diagrams
Experience with creating business and system flow diagrams
Experience communicating and working with all levels of the organization, building and maintaining stakeholder relationships
Experience with application design and analysis in a web development environment
Project management experience
AI knowledge / experience
Quality Assurance testing experience
Agile experience and/or certifications
UX research experience
Design experience (UI/UX, information, business process, and/or interaction)
Experience administering and/or managing projects in ServiceNow
Company
City and County of San Francisco - Human Services Agency
Join the Agency that helps 225,000 residents each year meet their basic needs for food security, health, safety, education, and supportive care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase