Maryland Oncology Hematology · 7 hours ago
Patient Service Representative
Chestertown, MD
Full-time
Onsite
Entry Level
$18/hr - $29.76/hr
2+ years expMaryland Oncology Hematology is seeking a Patient Service Representative to manage inbound and outbound patient interactions. The role involves scheduling appointments, verifying insurance information, and providing financial counseling, ensuring a smooth patient experience.
Health CareHospitalMedicalOncology
Responsibilities
Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards
Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart
Verification of insurance information, verification of benefits and insurance referral information
Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement
Adhere to HIPPA standards related to patient privacy and confidentiality
Assure ease of patient flow through the clinical care process
Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy)
Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans
Advise patients of financial obligations and collect funds according to established guidelines
Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements
Train other patient services representatives and provide excellent customer service skills
Comply with company policies and standards
Qualification
Required
High School Graduate or General Education Degree (GED)
2+ Years experience in a patient facing healthcare function or other customer service function preferred
Excellent verbal and written communications skills in English
Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills
Mathematical and cash management skills
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment
Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations
Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems
Proficient with Microsoft Office Suite
Preferred
Bi-Lingual a plus
2+ Years experience in a patient facing healthcare function or other customer service function preferred
Company
Maryland Oncology Hematology
Maryland Oncology Hematology is a community based healthcare institution specialized in research and treatment of cancer patients.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Weng
Partner
Recent News
Maryland Daily Record
2024-12-17
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