UnifyCX · 22 hours ago
Customer Service and Support Representatives - Work From Home
United States
Full-time
Remote
New Grad, Entry Level
$16.50/hr - $18/hrUnifyCX is a growing company expanding into San Antonio, seeking experienced Customer Service and Support Representatives for their Work from Home team. The role involves providing exceptional customer service, answering inquiries, and assisting customers with benefit eligibility and claim status.
Artificial Intelligence (AI)OutsourcingSoftware
Responsibilities
Effectively communicate with members and providers over the phone and through email to ensure all needs are addressed
Provide extraordinary customer service to build positive rapport on every interaction
Help customers understand their eligibility of benefits and claim status
Assist in Open Enrollment by answering questions and educating members
Manage your time effectively to keep up with the incoming calls from the queue
Accurately document information exchanged during each call
Other duties as assigned
Qualification
Required
Previous experience in a customer service position, preferably in the healthcare field is a plus
Healthcare experience is a plus
Available to work Monday-Friday and Saturdays
Clear written and verbal communication
Strong organizational and time-management skills
Exceptional attention-to-detail
Benefits
Health, life, vision, and dental insurance
4% max matching 401K
Other financial opportunity options
Company
UnifyCX
UnifyCX offers AI-powered customer experience solutions supported by human agents for business process outsourcing.
Founded in 2002
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2025-12-24
Company data provided by crunchbase