DriveTime · 13 hours ago
Impounds Specialist
7457 E Hampton Ave Mesa, AZ 85209
Full-time
Onsite
Mid Level
3+ years expDriveTime is a leading financial servicing provider, and they are seeking an Impounds Specialist to manage the impounds process. This role involves negotiating with impound facilities, documenting vehicle information, and ensuring compliance with legal requirements to optimize vehicle recovery and profitability.
AutomotiveFinancial ServicesSales Automation
Responsibilities
Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
Complete legally required, state-specific impound packets to secure vehicles from impound yards
Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment
Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees
Assist other departments with inquires related to the impounds process
Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA’s
Ensure all types of impound notices received are properly documented in all systems
Ensure all impounded accounts are properly routed to collection queues
Utilize approved databases, tools, and internet searches to confirm vehicle impound status
Assist impound coordinators with the input and tracking of impound notices
Other duties as assigned
Qualification
Required
High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word
3+ years of experience in loss mitigation and/or collections; financial services, insurance or claims experience preferred
Associate degree or bachelor's degree in business or related field may be used as a proxy for experience
Clear, concise and professional written and oral communications and interpersonal skills
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Strong negotiation and conflict management skills
Research state specific statutes based on impound scenario
Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
Ability to drive departmental compliance with FDCPA requirements
Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
Self-motivated with strong decision-making capabilities; ability to be a self-starter
Ability to work in an accurate, detail-oriented, and highly productive manner
Benefits
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2025-08-29
2025-03-29
Bank Automation News
2025-01-28
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