Amaze Systems · 5 hours ago
Customer Service Retention Specialist
South Charleston, WV
Contract
Onsite
Entry, Mid Level
2+ years expAmaze Systems is a staffing agency reaching out for a job opportunity as a Customer Service Retention Specialist. The role involves combining customer service and sales to create exceptional experiences for customers, handling inquiries and requests effectively.
Digital MarketingMobile AppsWeb Development
Responsibilities
Promoting and/saving products and services
Providing an excellent customer experience via phone
Negotiating and completing save/service order requests from customers
Working with customers patiently, tactfully, and efficiently
Accurately informing customers of various fees and adjustments
Providing options to the customer based on product and service needs
Active listening skills
Ability to follow tactical call flows to optimize the customer experience
Qualification
Required
Outstanding Customer Service skills
Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving
Basic math skills, data entry skills, and sales aptitude
Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills
18 Years of age or older
Preferred
Previous Customer Service experience in a high volume
2+ years of Call Center experience or equivalent required
1 yr contact center and 1 yr retention experience are preferred
High school diploma or the equivalent
Company
Amaze Systems
Amaze Systems is a web and digital marketing agency that offers data analytics and SEO services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase