Heartland · 3 hours ago
Sr. Manager, Professional Services
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expHeartland is a part of Global Payments, which enables millions to move money between buyers and sellers. The Sr. Manager, Professional Services role involves leading client-facing teams, ensuring project delivery, and enhancing team capabilities while managing onboarding processes and compliance concerns.
Credit CardsPaymentsTransaction Processing
Responsibilities
Ensures team adherence of all onboarding processes, policies and procedures. Identifies opportunities for coaching and/or process improvements. Champions change and follows through. Uplevels team member skills and capabilities through the execution of Professional Growth and Career Path Plans
Leads day to day execution and delivery of utility projects for new and existing customers
Manages team capacity and resource assignments for projects based on requirements, timelines, and team member experience. Identifies additional resources or training where needed
Conducts regular status meetings with team and utilizes reporting throughout the onboarding lifecycle to ensure projects are completed on time and accurate
Set priorities for team and collaborates with cross-functional department leaders ensuring alignment and communicating out expectations
Determines needed product enhancements to advance the company’s business objectives or specific client needs. Prioritizes their deployment with Product teams by demonstrating its value
Consults on regulatory and compliance concerns and provides recommendations for company best practices. Stays informed on new rules and regulations
Executes mitigation plans for any negative customer experience and/or financial impact to the business through root cause analysis and issue tracking
Assists with strategic goal planning and monthly KPI targets. Monitors and provides regular status reporting providing reasons for variances and plans for improvement
Qualification
Required
Relevant experience or accredited degree in related field of study or relevant experience
Minimum 8 years' experience leading client-facing teams in PropTech and/or Utility Management with at least 3 years in a leadership position
Other relevant experience with consulting, project management, and/or account management
Preferred
Strong business acumen in concepts related to PropTech, Utility Management, and/or Accounting
Excellent communication, internal and external, knowing audience while effectively leading discussions, presenting ideas, and defending position with data
Influences and drives change needed to scale and support the business
Proficient with process documentation, process deployment, and change management
Ability to utilize data to isolate variables to guide team and customers through challenges presenting creative solutions
Inspires others to perform at best of their ability and to uphold a positive and uplifting work environment
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
H1B Sponsorship
Heartland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase